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Time tracking and working time records

Working hours, right where the work is

attendo tracks two kinds of time: what each person spends on each document, and their workday, with clock-ins and pauses. If you also subscribe to humaneo, you cover the rest of HR.

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  • Time per document
  • Clock-ins and pauses with a reason
  • Report per person

Work and planning

Time tracking: what it does

Time per document

Every ticket, work order or service report keeps the time each person spent on it. Those hours feed profitability per customer and per contract. They are logged for agents without a license too.

Clock-ins and activities

Each person clocks in and out and notes which activity they are working on. The record lives on the same platform as their tickets, work orders and schedule.

Pauses with a reason

Every pause is recorded with its reason. The whole workday can be read, with time worked and time paused, without rebuilding timesheets at month-end.

Time tracking report

The time tracking report per agent, with filters and export to Excel or PDF. And if you want it in your inbox every week, you schedule its delivery.

With humaneo, the rest of HR

humaneo is a separate, optional subscription. With it, attendo covers the functions of HR software, except payroll. Each person’s working hours come in every 15 minutes: holidays, vacations and absences, never the reason.

Evidence for the supervisor

With humaneo, attendo sends it evidence of the actions taken in attendo, with a per-person switch that starts off. A supervisor reviews it and assesses the team’s efficiency.

How it works

Step by step

This is how it is used day to day, on the same document as the rest of the modules.

  1. Step 1

    You load the business calendar

    Schedules, holidays and absences for each person, or actual working hours from humaneo.

  2. Step 2

    Everyone records their workday

    Clock-ins, activities and pauses with their reason.

  3. Step 3

    They log time to their work

    Each ticket, work order or service report adds up the hours of whoever works on it.

  4. Step 4

    Coordinators put it to use

    Field Radar and the daily dispatch plan know who is working.

  5. Step 5

    You review it in the report

    Per person, with export and scheduled delivery by email.

Where it is used

It fits every area

Industry solutions

attendo Field Service attendo Ticketing attendo CMMS attendo Projects attendo Compliance

Industries that use it

Honesty

Where it fits (and where it does not)

  • It does not run payroll, not even with humaneo. Without humaneo, attendo handles time per document and working time records, not the rest of HR.

Works with

Modules that go hand in hand

Scheduling and calendar

The team’s schedule, based on each person’s real working hours

See Scheduling and calendar

Mobile app and Field Radar

The service report on your phone, offline, and a map of who can go

See Mobile app and Field Radar

attendo Tasks

Tasks inside the document or standalone, with a date and an owner

See attendo Tasks

Glossary

Glossary terms

Projects

Timesheet

Time entries · project time tracking

A timesheet is the record of the time each person spends on each project, task or customer, used to know what each job costs and what is billable.

Support and service

Hour bank

Prepaid hours · block of hours

An hour bank is a block of service hours bought in advance that is drawn down as work is done.

Field work

Service report

Job sheet · field service report

A service report is the document that records what the technician did on a job: tasks, time, materials, notes and evidence.

Sales and customers

Customer profitability

Account profitability

Customer profitability is the difference between what you bill an account and what it costs you to serve it.

See all 53 glossary terms

Frequently asked questions

Frequently asked questions

Does it work as a working time record?

Yes: it captures each person’s clock-ins, activities and reasons for each pause.

Do I need humaneo?

Not for time per document or working time records. humaneo is a separate subscription if you want the rest of HR: with it, attendo covers the functions of HR software, except payroll. See attendo + humaneo.

What is the difference between time per document and the workday?

Time per document tells you how much went into each job. The workday tells you when each person worked, with their clock-ins and pauses. attendo tracks both.

Can the coordinator see who is on a break?

Yes. In Field Radar each technician appears by status, including on a break or off shift.

Is there a report to review it?

Yes, the time tracking report per agent, with filters, export and scheduled delivery by email.

Request a demo

Try it with your processes

We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.