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Testing, inspection and laboratories

From request to certificate, with every step traceable

For testing and calibration labs, inspection bodies and certification firms. The job, the sample, the calibrated instrument and the signed certificate form one record the customer follows in their portal.

Request a demo See how it is set up
  • Quotes accepted and signed online
  • Samples with labels and QR codes
  • Calibrations that alert before they expire
Maintenance dashboard with total and open work orders, assets with expired calibration, high-risk assets, corrective versus preventive and work orders by status
Assets with expired calibration, in plain view on the maintenance dashboard.

Who it is for

Is it right for your company?

For anyone who tests, calibrates or inspects, in-house or at the customer’s site:

  • Testing and analysis labs: water, food, materials and environment
  • Calibration labs
  • Inspection bodies
  • Certification and audit firms
  • Quality and metrology departments

Not on the list? attendo can be set up for any line of business, with your document types, your fields and your vocabulary.

The challenges

Customers call to ask how their job is going

Between the request and the certificate, many hands touch the job. If each uses its own tool, the trail breaks.

  • No status

    Request, quote and sample in different places

    The job arrives by email, the quote is a standalone document and the sample is written in a notebook. When the customer asks, someone goes looking.

  • Calibration expired

    Instruments that cannot expire

    Every instrument has its calibration and periodic verification. If one lapses unnoticed, everything measured with it is in doubt.

  • Unsigned

    Certificates with format, signature and trail

    The report has to go out on its template, signed and kept for years. Today it is prepared by hand and sent by email.

How attendo solves it

Each challenge, with the modules that solve it

They are modules of the same platform: you turn on the ones you use, and they all work on the same record.

The job, from request to sample

The job is a document with its own statuses. The quote goes out as a web quote and the customer accepts and signs it. The sample is received with its label and QR code or barcode, and a flow watches the deadlines.

Every instrument, with its calibration

Each instrument is an asset with its calibration and verification plan, which alerts you before it expires. Calibration certificates are stored in document management, and reagents and consumables are tracked by lot and expiration date. With AI-Chat you ask which instruments are due for calibration this month.

List of plans with their frequency, document type and owner
Calibration and verification plans, each with its frequency and its owner.

Signed certificates, inspections on site

Reports and certificates on your template, signed and delivered in the customer portal. On-site inspections are done in the app with checklist, photos, location and signature. The fingerprint of every signed document is stored on a blockchain.

A typical day · example

A periodic inspection of a facility

From a request on the website to a signed certificate in the customer portal. Example scenario, with made-up data.

  1. Step 1

    The customer requests it

    It arrives through the website form. The job opens and the quote goes out as a web quote, which the customer accepts and signs.

  2. Step 2

    Scheduled with compliant instruments

    The office assigns the inspector. The instrument they take is within calibration; if not, attendo would have flagged it.

  3. Step 3

    Inspected on site

    The inspector follows the checklist in the app, with photos, readings and location, and the facility contact signs on screen.

  4. Step 4

    The certificate is delivered

    The certificate goes out on your template, signed, and the customer downloads it from the portal. It stays in the record with its full history.

Solutions for this industry

Where to start

They are the same platform with each area’s modules turned on. Start with one and add the rest without migrating anything.

attendo CRM Start here: requests, quotes and customers. attendo Field Service For inspections at customer sites: scheduling, app and signature. attendo CMMS For calibrating and verifying your instruments.

marIA, the attendo AI

marIA at a lab or inspection body

It searches your procedures and your data. A person reviews what goes out.

  • Searches your procedures

    Upload your procedures and work instructions. marIA answers technicians using that documentation.

  • Ask your data

    “Which instruments are due for calibration this month?” It answers with your data and shows the query.

  • Drafts with context

    It proposes a summary of findings or the reply to the customer with the record in front of it. A person signs.

What it does not do: It does not issue certificates or sign reports: your staff review and sign them.

Honesty

What attendo does not do

Better to know before the demo. And if your case calls for another tool, we will tell you.

  • Accreditation is yours

    attendo helps you document, but it does not accredit your lab or inspection body. That depends on your quality system and your accreditation body.

  • Sample traceability is configured

    Statuses, labels and deadlines are set up with your procedures during onboarding, and your quality manager should review them.

  • No certifications of its own

    attendo does not hold ISO 27001 or ENS. If your customer requires them, let’s talk first.

Regulations

Regulations you can document

The obligation is yours and your engineer’s or advisor’s. attendo helps you document every inspection and every step, with its date, its author and its evidence.

  • ISO/IEC 17025 · testing and calibration labs

    Instrument calibration records, traceability for every job and signed reports, with their date and author.

  • ISO/IEC 17020 · inspection bodies

    Inspections with their checklist, their evidence and the signed certificate.

  • ISO 10012 · measurement management

    The calibration and verification plan for every instrument.

  • Royal Decree 2200/1995 (Spain) · inspection bodies

    Required inspections as documents with deadlines and signed reports.

Compare and calculate

Before you decide

An honest comparison and a calculator with its assumptions in plain view.

attendo vs. Excel

The tool you already have open. When to stick with your spreadsheet and when it is costing you more than it seems.

Read the comparison Field Service

Service reports and paperwork

The office hours spent retyping service reports and the money waiting to be invoiced in the meantime.

You need: Service reports a month, office minutes per report, cost per hour and days to invoice

Open the calculator

By department

Related use cases

Quality controlNonconformities with cause, action and evidence

Other industries

See all industries

Frequently asked questions

Frequently asked questions

Can I track every sample from the moment it arrives?

Yes. The sample is registered with its label and QR code or barcode. Every status change stays on the job’s timeline.

Does it alert me before a calibration expires?

Yes. Every instrument has its calibration and verification plan, and the alert arrives before the due date.

Can customers see the status of their job?

Yes, in their portal: their jobs, the status of each one and the signed certificates to download.

How are certificates signed?

With attendo eSign from the record itself, and with a qualified electronic signature when you need one. The fingerprint of every signed document is stored on a blockchain.

Does it work for inspections away from the office?

Yes. Inspectors work in the iOS and Android app, with checklist, photos, location and signature, even offline.

Does it help with accreditation?

It helps you document what accreditation asks you to record: calibrations, jobs and certificates with their trail. Accreditation itself depends on your lab.

Request a demo

Show us one job from start to finish

We set it up in a demo with your job types, your instruments and your certificate. If something does not fit, we will tell you. Would you rather try it yourself? Request a trial account and we will set it up with your case.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

Data protection. Controller: AxisOne Group SL. Purpose: preparing the demo you request and replying to you. Legal basis: your consent and the request you make. Recipients: we do not disclose your data; Cloudflare (website) and Brevo (email notices and confirmation) process it on our behalf. Rights: access, rectification, erasure, objection, restriction and portability, at privacy@attendo.me. More information in the privacy policy.

What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.