Repair and after-sales service
Every unit with its history, every brand with its SLA
For authorized service centers, independent multi-brand shops and manufacturers’ in-house service. Requests arrive with the brand and its terms, the warranty is settled before the visit and the part on order never drops out of sight.
- Contract and SLA per brand or insurer
- Warranty or quote, before the visit
- Parts and stock across several warehouses
Who it is for
Is it right for your company?
If you repair equipment, for one brand or for any brand. The most common profiles:
Not on the list? attendo can be set up for any line of business, with your document types, your fields and your vocabulary.
The challenges
Three different customers on every request
The brand sets the terms, the insurer pays and the consumer opens the door. Each one expects something different from the same request.
- SLA at risk
Every brand, its own terms
Requests from brands, insurers and consumers come in through different channels. The SLA and what can be billed change every time, and people check them from memory.
- Warranty unchecked
Warranty gets decided at the customer’s door
Without the serial number and purchase date at hand, the technician finds out on site whether it is warranty or billable. Sometimes they leave without getting paid.
- Waiting for parts
Repairs stalled for a part
The request sits at “waiting for parts” and nobody knows when the part arrives, which warehouse has it or who needs to be told.
How attendo solves it
Each challenge, with the modules that solve it
They are modules of the same platform: you turn on the ones you use, and they all work on the same record.
Every brand with its contract and SLA
Service contracts per brand or insurer, with the SLA running on your business calendar. Requests come in by email, WhatsApp, phone, website chatbot or portal, and consumers book their own appointment online.
Warranty or quote, before the visit
The unit record keeps the serial number, purchase date and warranty. If the repair is not covered, the quote goes out as a web quote: the customer accepts it, signs it and pays the deposit.
The part on order, always in view
Planned parts are reserved on the request. Stock is spread across several warehouses, with transfers between them, and purchase orders are created automatically when something runs short.
A typical day · example
A washer under warranty that needs a part
From the brand’s request to a repair closed on time, with a transfer between warehouses along the way. Example scenario, with made-up data.
Washer not draining
- Brand
- Warranty contract · 72-hour SLA
- Unit
- Washer · serial number on file
- Warranty
- Covered until 03/2027
- Part
- Drain pump · transfer in progress
- Mon 09:10Request received from the brand by email
- Mon 09:11Warranty checked on the unit record
- Tue 12:30Diagnosis done and part ordered from the app
- Tue 12:31Warehouse transfer requested
- Step 1
The brand sends the request
It arrives by email with the serial number. attendo links it to the brand’s contract and starts its SLA clock.
- Step 2
The warranty is checked
The unit record confirms the purchase date: it is covered. The consumer picks a time slot on the booking page.
- Step 3
The drain pump is missing
The technician diagnoses the problem and orders the part from the app. The other branch has one in stock, so a transfer is requested.
- Step 4
Closed and reported
Second visit, repair and customer signature. The brand gets the report and the request closes within its deadline.
Solutions for this industry
Where to start
They are the same platform with each area’s modules turned on. Start with one and add the rest without migrating anything.
marIA, the attendo AI
marIA at a repair business
Less time on the phone, and records anyone can pick up at first glance.
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Drafts the reply
It writes the message to the customer or the brand with the real status of the request. You review it before it goes out.
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Sums up the record
Unit, warranty, visits, parts and calls, in one paragraph, for whoever picks up the request halfway through.
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Reviews calls
It summarizes recorded calls and flags the ones worth reviewing, with the AI call monitoring in telephony.
What it does not do: It does not decide whether a repair is under warranty: the unit record says so and a person confirms it.
Honesty
What attendo does not do
Better to know before the demo. And if your case calls for another tool, we will tell you.
- Each manufacturer’s portal, through the API
Connecting to a specific brand’s portal is done with the API, as a project. There are no ready-made connectors for every manufacturer.
- Your accounting stays put
attendo prepares what is billable, and the invoice is issued by your connected ERP: Odoo, Business Central, SAP Business One, Holded or another one through API v4. attendo is not an ERP or accounting software.
- Not a parts store
attendo tracks your stock and your purchasing, but it does not sell parts to the public.
Compare and calculate
Before you decide
An honest comparison and a calculator with its assumptions in plain view.
attendo vs. Excel
The tool you already have open. When to stick with your spreadsheet and when it is costing you more than it seems.
Read the comparison TicketingCost of missing the SLA
What late tickets add up to per month and per year: contract penalties and the hours spent explaining and compensating.
You need: Tickets a month, percentage breached, penalty and handling hours
Open the calculatorBy department
Related use cases
Other industries
Frequently asked questions
Frequently asked questions
Can I work with several brands at once?
Yes. Each brand or insurer has its own contract, with its SLA and terms. Requests inherit them when they come in, and the SLA report breaks down by brand.
How do I know if a repair is under warranty?
From the unit record: serial number, purchase date and warranty. It is checked when the request is opened, before anyone is sent out.
Can the customer pay before the visit?
Yes. The quote goes out as a web quote: the customer accepts it, signs it and pays the deposit online with attendo Pay, through your own payment gateway.
Does it track parts inventory?
Yes. Stock across several warehouses, transfers, serial numbers and warranties, and purchase orders created when something runs short.
Does it connect with a manufacturer’s portal?
With the API and webhooks, as an integration project. There are no ready-made connectors for every brand.
Does it work for a manufacturer’s in-house service?
Yes. It is the same record, with the end customer, the dealer and the unit sold. See the page for equipment manufacturers and distributors.
Request a demo
Bring us your worst week of requests
We will show you attendo with your brands, your contracts and your units. If something does not fit, you will know in the demo. Would you rather try it yourself? Request a trial account and we will set it up with your case.
- With your operation, not a generic demo
- A real person from our team replies
- No cold calls afterwards
Would you rather talk first?
- Phone +34 902 750 677 · +34 910 053 530
- Email sales@attendo.me
- Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)