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Web chatbot

Common questions, answered. The rest, to a person.

A chatbot on your website or portal that answers with your documentation and FAQs, at any hour. When it does not know, the conversation moves to your inbox and a person takes over.

Request a demo See how it works
  • One per brand or domain
  • Code snippet or WordPress plugin
  • Handoff to a person in the inbox

Communication and customers

Web chatbot: what it does

Paste it into your site

You install it by pasting a code snippet or with the WordPress plugin. You can have several, one per brand or domain, each with its own documentation and line of business.

Answers with your content

It answers with your manuals, spec sheets and FAQs, not with what the model thinks it knows. Document search cites where each answer comes from.

Knowledge base

Public and private FAQs, with customer and contract variables. They are suggested to customers as they type on the portal and to agents as they reply, and the chatbot uses them to answer.

Handoff to a person

When it does not know, or the visitor asks, the conversation appears in the unified inbox. An agent accepts it and picks up where the chatbot left off, with the whole conversation in front of them.

From chat to lead

It collects the visitor’s name, company and needs, and saves them as a lead. With Sales AI, the lead arrives already classified and scored for the right sales rep.

Hybrid, with your systems

It is a hybrid chatbot: it routes the conversation to specialized agents and uses MCP tools to query your systems. Every operation is logged with its cost.

How it works

Step by step

  1. Step 1

    You upload your documentation

    Manuals, spec sheets and procedures, by line of business, plus your public and private FAQs.

  2. Step 2

    You paste it into your site

    With a code snippet or the WordPress plugin. One per brand or domain.

  3. Step 3

    It answers and qualifies

    It answers with your documentation and collects visitor details as a lead.

  4. Step 4

    It hands off to a person

    The conversation lands in the unified inbox, and an agent accepts it and takes over.

Instant messaging inbox with WhatsApp and chatbot conversations, filters by provider and channel, and tabs for new, mine, team and Autopilot.
Chatbot conversations arrive in the same inbox as WhatsApp, ready for a person to accept.

marIA in Web chatbot

marIA answers with your documentation and FAQs, qualifies the visitor and hands the conversation to a person. In the inbox, it suggests replies to the agent while they help the customer. Every operation is logged with who ran it, the model and its cost. Spending has the monthly cap you set, and when it is reached marIA stops.

Where it is used

It fits every area

Industry solutions

attendo Ticketing attendo CRM attendo After-Sales attendo CMMS attendo Customer Service

Industries that use it

Honesty

Where it fits (and where it does not)

  • It is not a standalone live chat: it is one more channel in the unified inbox, alongside the rest of the customer’s conversations.

Works with

Modules that go hand in hand

Asynchronous and real-time communications

Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel

See Communications

Customer, supplier and partner portals

Customers, subcontractors and partners reach their own, your brand

See Customer, supplier and partner portals

Sales AI

The AI in attendo CRM: clean, scored leads with a draft reply

See Sales AI

attendo Flows, Business Process Flow (BPF) and AI-Flows

Flows, phased processes with approvals, and AI inside the flow

See Flows and AI-Flows

Glossary

Glossary terms

Support and service

Omnichannel

Omnichannel support

Omnichannel means that every channel a customer uses to contact you feeds the same record and the same conversation.

Support and service

First response time

FRT

First response time is how long your team takes to send a meaningful reply after a ticket comes in.

Support and service

Customer portal

Self-service portal

A customer portal is the web space where your customers check and open their requests without having to call you.

Customer service

Unified inbox

Omnichannel inbox · shared team inbox

A unified inbox is the screen where a team receives and answers conversations from all its channels, such as WhatsApp, website chat or Teams, without switching programs.

See all 53 glossary terms

Frequently asked questions

Frequently asked questions

Is it trained on my data?

It does not need to be. It looks up your documentation at the moment it answers, and cites where the answer comes from.

Can I have one chatbot per brand?

Yes. You create several, one per brand or domain, each with its own documentation.

What happens when the chatbot does not know?

It hands the conversation to a person. It appears in the unified inbox, and an agent accepts it and carries on with the whole conversation in front of them.

Does it work on WordPress?

Yes, with its plugin. On any other website, by pasting a code snippet.

Can it help win customers?

Yes. It collects visitor details and saves them as a lead; with Sales AI, classified and scored.

Request a demo

Try it with your processes

We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.