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Public sector

What happens after the complaint

Residents file and track their case without calling. Each department works its case files with deadlines, and the crew closes with a photo and signature.

Request a demo See how it is set up

The problem

Complaints, suggestions and case files, tracked

Residents file complaints at the front desk, by email or by phone and do not know where they stand. Each department handles its case files its own way and deadlines are tracked by hand.

Processes you set up in attendo

  • Complaints and suggestions via portal, QR form or email, with a tracking code
  • Internal case files with phases, deadlines and an owner per department
  • Building and street issues that become a work order for the maintenance crew
  • Whistleblowing channel with anonymous reporting and tracked deadlines
  • Working time records for office staff and the maintenance crew
  • Reports on deadlines and responses per department, with traffic-light targets

How it is set up

A typical process, step by step

With document types, flows and checklists you configure without code.

  1. Step 1

    A resident files it

    From the portal, the facility’s QR code or email. They get a code to track their case without calling.

  2. Step 2

    It is processed

    The case reaches the right department, with its configured deadline. If someone needs to go out, it becomes a work order for the crew.

  3. Step 3

    Closed with a response

    The crew closes it with a photo and signature. The response goes out from the record and stays in the case file.

Modules

What it is built with

Asynchronous and real-time communications

Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel

See Communications

attendo Forms

Public and QR forms that create the document, no account needed

See attendo Forms

attendo Flows, Business Process Flow (BPF) and AI-Flows

Flows, phased processes with approvals, and AI inside the flow

See Flows and AI-Flows

attendo Checklist

Inspections with photo, signature and location, closed on site

See attendo Checklist

Timeline

All activity on the document, in order, with its author and channel

See Timeline

Frequently asked questions

Frequently asked questions

Is attendo ENS certified?

We do not hold certification under the ENS, Spain’s National Security Framework. We do document the controls: EU hosting, encryption, single sign-on, two-factor authentication and access logs.

Does it handle e-government procedures?

No. attendo is not an official e-government portal or registry. It works alongside your processing platform and connects via API, as an integration project.

Is the portal accessible?

Without an accessibility audit, we do not claim conformity with Spain’s Royal Decree 1112/2018 on web accessibility. If your tender requires it, we discuss it before you invest time.

Other departments

The same system, across the whole company

Quality controlNonconformities with cause, action and evidence Human resourcesOnboarding and offboarding without missing a step Regulatory complianceWhistleblowing, controls and evidence in one place Engineering and projectsProjects, changes and revisions with approval Finance and administrationFrom quote to payment, without retyping PurchasingPurchases approved, ordered and received, with a trail

Request a demo

Tell us about your process

We will show you how the public sector process you want to organize looks in attendo, with your document types and your approvals.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.