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Internal IT and employee help desk

The IT help desk your employees actually use

Your employees ask for help by email, portal or the QR code on their device, without learning another tool. IT works with SLAs, assets with history and onboarding that misses nothing.

Request a demo See how it is set up

The problem

Employee support, with SLAs and assets

Support is requested by email, over chat and in the hallway. New user setups always miss something and nobody knows which laptop each person has.

Processes you set up in attendo

  • Requests via Teams, Slack, email, QR form or portal, with first response and resolution SLAs
  • IT assets with QR codes: the employee scans their laptop and the request comes in linked to the device
  • User onboarding and offboarding with a task template: account, permissions, equipment and return
  • Changes with approval by link, on a kanban board from requested to closed and with their window on the calendar
  • Major incidents with containment tasks, a status update and an assigned vendor
  • Reports on SLA, reopened tickets and team workload, with traffic-light targets

How it is set up

A typical process, step by step

With document types, flows and checklists you configure without code.

  1. Step 1

    The request comes in

    The employee writes to support@ or scans their device’s QR code. The request is created with the requester and, if it came by QR, with the asset.

  2. Step 2

    It is prioritized

    If it arrives by email, a flow with marIA suggests the category and priority. The technician reviews them and the SLA clock is already running.

  3. Step 3

    It is handled

    The technician sees the device history and replies from the record. marIA drafts the reply and the technician reviews it before sending.

  4. Step 4

    It is measured

    The SLA and reopened-ticket reports come from daily work. Nobody builds a spreadsheet on Friday.

Modules

What it is built with

Asynchronous and real-time communications

Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel

See Communications

attendo Forms

Public and QR forms that create the document, no account needed

See attendo Forms

attendo Tasks

Tasks inside the document or standalone, with a date and an owner

See attendo Tasks

Kanban

Boards by status for any document type

See Kanban

marIA (Smart-AI)

Drafts, classifies, scores and summarizes inside attendo. You approve.

See marIA (Smart-AI)

Frequently asked questions

Frequently asked questions

Can employees request support from Teams or Slack?

Yes. Text messages from Teams and Slack come into the inbox as conversations, get linked to the document and the IT team replies from attendo.

Does every employee need a license?

No. Anyone who only asks for help does so by email, form or portal, without a license.

What does AI do?

marIA suggests the category, the priority and a draft reply. The technician reviews it before sending. Every operation is logged with its cost, under the spending cap you set.

Other departments

The same system, across the whole company

Quality controlNonconformities with cause, action and evidence Human resourcesOnboarding and offboarding without missing a step Regulatory complianceWhistleblowing, controls and evidence in one place Engineering and projectsProjects, changes and revisions with approval Finance and administrationFrom quote to payment, without retyping PurchasingPurchases approved, ordered and received, with a trail

Request a demo

Tell us about your process

We will show you how the internal IT and employee help desk process you want to organize looks in attendo, with your document types and your approvals.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.