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attendo Forms

The ticket comes in with no call and no login

A QR code on the equipment, in the hallway or at the booth. Whoever is in front of it scans it, fills in just what is needed and the document is born classified, with its type and priority.

Request a demo See how it works
  • No account or license
  • Public URL or QR code
  • Every submission, one document

Documents and signature

attendo Forms: what it does

QR per equipment or site

A QR code per piece of equipment makes the ticket arrive linked to the machine and its customer. A QR code per site, at the front desk or the entrance, collects general requests.

Every submission, one document

The submission creates the breakdown ticket, the building issue, the support request or the lead, with its type and priority. And it lands in the right group’s queue.

Access levels

A form can be public, internal, for customers or for suppliers. None asks for a password: restricted levels get in with an access link.

Change questions, not labels

The QR code points to the equipment, and each piece of equipment chooses which form it opens. If you change the questions tomorrow, the labels already stuck on stay valid and you reprint nothing.

Leads from trade shows

“Request information” or “Book a demo”: each submission comes in as an opportunity in your pipeline. With a QR code at the booth, the show no longer ends in a pile of business cards.

Submission history

You see the submissions of each form and export their history. What happens next with each ticket stays on its own timeline.

How it works

Step by step

This is how it is used day to day, on the same document as the rest of the modules.

  1. Step 1

    Build the form

    With just the right questions: who is reporting, a phone number, which equipment and what is wrong. Only what cannot be missing is required.

  2. Step 2

    Publish it

    With its public URL on your website, or printed as a QR code on the equipment, in the room or at the booth.

  3. Step 3

    Someone fills it in

    From their phone, with no username or password. If it comes from the equipment’s QR code, the asset and customer are already filled in.

  4. Step 4

    The document is born

    With its type and priority, in the right person’s queue. It is worked like any other, with its SLA and its timeline.

Where it is used

It fits every area

Industry solutions

attendo CMMS attendo CRM attendo Field Service attendo After-Sales attendo Ticketing attendo Customer Service attendo Flows attendo Compliance

Industries that use it

Use cases by department

Quality control Human resources Regulatory compliance Purchasing Internal IT and employee help desk Facilities and office services Occupational health and safety Public sector

Honesty

Where it fits (and where it does not)

  • Forms are built on desktop, not from a phone.

Works with

Modules that go hand in hand

Asynchronous and real-time communications

Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel

See Communications

attendo Checklist

Inspections with photo, signature and location, closed on site

See attendo Checklist

attendo Flows, Business Process Flow (BPF) and AI-Flows

Flows, phased processes with approvals, and AI inside the flow

See Flows and AI-Flows

Satisfaction surveys

Ask for feedback on closing and turn a low score into work

See Satisfaction surveys

Glossary

Glossary terms

Maintenance

Asset

An asset is any piece of equipment, machine or installation whose maintenance you keep track of: its record, its location, its history and its costs.

Support and service

Customer portal

Self-service portal

A customer portal is the web space where your customers check and open their requests without having to call you.

Sales and customers

Sales pipeline

Pipeline

The sales pipeline is the set of open sales opportunities, organized by the stage each one is in.

Processes and automation

Approval workflow

Approval process · sign-off workflow

An approval workflow is the path a request follows until someone with authority accepts or rejects it: who approves, in what order, within what limits and by when.

See all 53 glossary terms

Frequently asked questions

Frequently asked questions

Does the person filling in the form need an account?

No. They open it with the URL or by scanning the QR code, with no username, no password and no license.

If I change the form, do I have to reprint the QR codes?

No, if the QR code points to the equipment. Each asset chooses which form it opens, and the label already stuck on stays valid.

Can it capture leads?

Yes. Every “Request information” or “Book a demo” submission creates an opportunity. The form goes on your website or on a QR code at your booth.

Where does the ticket go?

To the right group’s queue, with its type, priority and SLA. From there it is worked like any other document.

Request a demo

Try it with your processes

We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

Data protection. Controller: AxisOne Group SL. Purpose: preparing the demo you request and replying to you. Legal basis: your consent and the request you make. Recipients: we do not disclose your data; Cloudflare (website) and Brevo (email notices and confirmation) process it on our behalf. Rights: access, rectification, erasure, objection, restriction and portability, at privacy@attendo.me. More information in the privacy policy.

What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.