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Quality control

Quality control with evidence at every step

Set up your nonconformities, corrective actions and audits as configurable documents. Every step keeps its date, its author and its evidence.

Request a demo See how it is set up

The problem

Nonconformities with cause, action and evidence

Nonconformities live in a spreadsheet, corrective actions in email and evidence in a shared folder. When the audit comes, someone rebuilds the story by hand.

Processes you set up in attendo

  • Internal and supplier nonconformities, with root cause, owner and deadline
  • Corrective and preventive actions that stem from the nonconformity and cannot be closed until their effectiveness is verified
  • Internal audits with a checklist, findings with photos and an action plan with dates
  • Incoming inspection by QR code: the batch is checked with a checklist and anything that fails opens a nonconformity
  • Customer complaints by email, portal or form, with their analysis and their response
  • Metrics by supplier, line and cause, with traffic-light targets

How it is set up

A typical process, step by step

With document types, flows and checklists you configure without code.

  1. Step 1

    Detected

    The operator scans the QR code of the line or batch and fills in the form. The nonconformity is created with its source, its photos and its priority.

  2. Step 2

    Analyzed

    Quality works on it on its kanban board, with the root cause analysis checklist. Everything discussed and attached stays on the timeline.

  3. Step 3

    Corrected

    A flow opens the corrective action with its owner and deadline. Business Process Flow (BPF) will not let it close without the signed effectiveness check.

  4. Step 4

    Proven

    At audit time you search by supplier, batch or cause. Every step has its date, its author and its evidence.

Modules

What it is built with

attendo Forms

Public and QR forms that create the document, no account needed

See attendo Forms

Kanban

Boards by status for any document type

See Kanban

attendo Checklist

Inspections with photo, signature and location, closed on site

See attendo Checklist

attendo Flows, Business Process Flow (BPF) and AI-Flows

Flows, phased processes with approvals, and AI inside the flow

See Flows and AI-Flows

Timeline

All activity on the document, in order, with its author and channel

See Timeline

Tags and document management

Tags, attachments and files tied to their customer, asset and case

See Tags and document management

Frequently asked questions

Frequently asked questions

Does it help with an ISO 9001 audit?

It helps you have at hand what the auditor asks for: who did what, when and with what proof. Whether your system meets the standard is for your auditor to say, not the tool.

Do I have to program the forms and statuses?

No. Document types, fields, statuses, checklists and flows are configured in settings. Your administrator or your implementation partner does it.

Can suppliers respond from outside?

Yes. From the supplier portal or with a magic-link form, with no password or license. What they send goes into the nonconformity record.

What does AI do here?

marIA summarizes long threads and drafts the reply to the supplier, which you review before sending. Every operation is logged with its cost, under the spending cap you set.

Other departments

The same system, across the whole company

Human resourcesOnboarding and offboarding without missing a step Regulatory complianceWhistleblowing, controls and evidence in one place Engineering and projectsProjects, changes and revisions with approval Finance and administrationFrom quote to payment, without retyping PurchasingPurchases approved, ordered and received, with a trail Internal IT and employee help deskEmployee support, with SLAs and assets

Request a demo

Tell us about your process

We will show you how the quality control process you want to organize looks in attendo, with your document types and your approvals.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.