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Comparison · Spreadsheets
Nobody uses a spreadsheet out of laziness: they use it because it is flexible, it is on every computer and it works. The problem is not Excel. It is the day your operation outgrows it. Here is how to tell whether you are there yet.
What it does well
And if it is what you have and it works for you, this page will not try to convince you otherwise.
Where it ends
Excel does not lose data: it loses track. And it does not grow with the team: it works with three people and breaks with twelve.
Someone has a copy on their desktop and someone else edited the one on the server. You no longer know which one is right.
If that person goes on vacation, planning stops. If they leave the company, they take the system with them.
Service reports get typed in by hand on Friday. What you see in the spreadsheet is a snapshot from a week ago.
The customer asks whether the inspection was done. The spreadsheet says yes, but there is no photo, no signature, no time and no name.
You have the hours in one place and the invoicing in another. Profitability per customer is still a hunch.
If you recognize three or more, Excel has not broken. Your operation has grown.
Point by point
What each one includes, according to its public documentation as of September 2026. No red crosses: a dash means it does not include it or it is not its focus.
| Area | Excel | attendo |
|---|---|---|
| Learning curve | None | Short: the technician scans, ticks and signs |
| Format flexibility | Total | High, within a structure |
| Each person sees only their own data | no | yes: Permissions by profile |
| Mobile capture in the field | no | yes: App with QR codes, also offline |
| Photos and customer signature | no | yes |
| History of who did what and when | no | yes: Timeline on every record |
| Automatic alerts and reminders | no | yes |
| Requests coming in by email or WhatsApp | no | yes |
| Up-to-date reports | By hand | yes: Automatic, with scheduled delivery |
| Profitability per customer | By hand | yes |
| Customer portal | no | yes |
| If the person who maintains it leaves | It stops | It keeps working |
When to choose each one
We start with when Excel is the better choice. If that sounds like you, you can stop reading here.
If that is you, stay as you are. When any of these five things changes, we will be here.
How to migrate
What you already have is valuable. It comes over, gets cleaned up and is put to work.
Tidy or not: we also import chaotic spreadsheets.
Assets, customers, contracts and catalogs, with a report of the rows that fail. Along the way, duplicates and decommissioned equipment still on the list come to light.
Your routines and checklists, based on what you already have.
A couple of weeks of testing before rolling it out to everyone.
Frequently asked questions
Yes, and it is the usual starting point. Customers, contacts, contracts, assets and products from Excel or CSV, with a report of the rows that fail.
No. attendo lists and reports can be exported to Excel whenever you want, for any analysis you prefer to do there.
Your data is yours: the export is complete and you take it with you.
The field app works by scanning the equipment’s QR code, ticking and signing: fewer steps than the paper service report. It runs on iOS and Android, also offline.
Yes. You start with the area that hurts most, such as maintenance or tickets, and turn on more modules when you need them.
Keep reading
attendo is a single platform. Start with the area that hurts most.
Comparisons
Ten maintenance software options, with no scores: what each one does well and who it is for.
Read the market comparisonA leading help desk. attendo keeps going when the ticket ends in a site visit, a spare part and a delivery note.
Read the comparisonA top-tier CRM and marketing platform. attendo also knows what it costs you to serve each customer.
Read the comparisonThird-party product information based on their public documentation as of September 2026; the brands mentioned belong to their respective owners.
Request a demo
Tell us how you work with Excel today and we will show you attendo with your ticket types, your customers and your contracts. If you are better off staying where you are, we will tell you.
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