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Kanban

All your work, column by column

Every document type has its own board. Drag the card and it changes status, group by owner or by customer, and read each column’s total without exporting anything.

Request a demo See how it works
  • Columns per document type
  • Totals in amounts or hours
  • Saved views per person

Work and planning

Kanban: what it does

Dragging moves it forward

Move the card to the next column and the document changes status. It is the same change you would make from the record, without opening it. Sharing out the morning’s work comes down to moving cards.

Columns for each type

A change request goes through Requested, Approved, In progress and Review. A breakdown waits for a spare part before it is verified. Every document type has its own columns, configured in Settings.

Groupings you can switch

Change the grouping without leaving the board: by owner, by customer or by priority. On Friday you look at it by person to see who is overloaded, and on Monday, by customer.

Totals per column

Each column adds up what it holds: deal value in an opportunity pipeline, hours on a work order board. You know how much is in negotiation or still to be done without building a spreadsheet.

Filters and saved views

Filter without reloading the page and save the view: “my work today”, “at risk”. The OVERDUE tag also shows on the card, so delays are visible from across the room.

How it works

Step by step

  1. Step 1

    Define the columns

    In Settings, per document type: the statuses your work goes through.

  2. Step 2

    Open the board

    From each type’s menu, next to the list and the overdue view.

  3. Step 3

    Move, group and filter

    Drag to change status, group by owner or by customer, and read the total of each column.

  4. Step 4

    Save your view

    And have it at hand every morning, with your filters and your grouping.

Kanban board of tickets by status (unassigned, notified, assigned and repaired), each card with its priority, customer and agent or group.
Each column is a status and each card a document with its priority and owner (Spanish interface).

Where it is used

It fits every area

Industry solutions

attendo Ticketing attendo CMMS attendo CRM attendo Field Service attendo After-Sales attendo Customer Service attendo Projects attendo Flows

Industries that use it

Use cases by department

Quality control Engineering and projects Internal IT and employee help desk Customer service Sales and after-sales

Honesty

Where it fits (and where it does not)

  • It is not used on mobile. The board is a desktop screen, on purpose: on the phone you work with the list, the record and the agenda.

  • A document type with no columns configured has no board. The columns are defined first in Settings.

Works with

Modules that go hand in hand

attendo Tasks

Tasks inside the document or standalone, with a date and an owner

See attendo Tasks

Gantt chart

Plan projects and construction jobs with dependencies and a baseline

See Gantt chart

AI Autopilot (Multiple AI Agents)

Micro-agents that score and prioritize. You take the wheel.

See AI Autopilot (Multiple AI Agents)

Scheduling and calendar

The team’s schedule, based on each person’s real working hours

See Scheduling and calendar

Glossary

Glossary terms

Support and service

Ticket backlog

Support backlog

The ticket backlog is the set of open tickets waiting to be resolved at a given moment.

Maintenance

Maintenance backlog

The maintenance backlog is the pending work that could not be done on time: open work orders, postponed preventive jobs and detected anomalies that are still unresolved.

Sales and customers

Sales pipeline

Pipeline

The sales pipeline is the set of open sales opportunities, organized by the stage each one is in.

See all 53 glossary terms

Frequently asked questions

Frequently asked questions

Does it work for any document type?

Yes, for any type with its columns configured. Tickets, work orders, opportunities, complaints or your own types, each with its own columns.

Can I use the Kanban board on my phone?

No. It is a desktop screen, because dragging cards on a six-inch screen makes for a cramped, useless view. On the phone you have the list, the record and the agenda.

Does the board add up amounts?

Yes. Each column shows its total: the amount in a sales pipeline, the hours on a work board.

Does the AI move the cards?

Not on this board: here your team moves them. On the AI Autopilot board, marIA scores and prioritizes each document, and a person can take the wheel at any time. Every operation is logged with its cost, within the spending cap you set.

Request a demo

Try it with your processes

We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.