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Field mobile app and Field Radar

The service report gets closed on site, not on Friday

Your technicians carry their schedule, QR scanner, checklist, signature and timer on their phone, with or without coverage. And Field Radar shows who can resolve each service request and is nearby.

Request a demo See how it works
  • iOS and Android
  • Works without coverage
  • It proposes the dispatch, a person approves

Work and planning

Mobile app and Field Radar: what it does

The day, ordered by route

The schedule comes ordered by route, with each visit’s time slot, and the technician can add jobs to the day’s route. Maps come from Here Maps and OpenStreetMap, and navigation opens in Google Maps, Waze or Apple Maps.

Everything on the spot

They scan the equipment QR code, read its history, take notes and fill in the checklist with photos. The customer signs on the phone and gets the service report as a PDF. If it needs another look, the job stays “under observation”.

No coverage, nothing lost

Technicians take their documents with them and work locally: checklist, photos, signature, hours and materials. When the signal comes back, only what changed syncs, with a clear policy for conflicts.

Hours, mileage and materials

The timer counts hours from arrival to finish. Materials come out of the van stock and mileage goes on the service report, ready to invoice.

Reserve, hand over and self-assign

With “I’ll work on it from here”, the technician locks the document until they release it. If it is not theirs, they hand it over with “Not for me”. And they self-assign jobs from their group’s queue and get notified of new ones.

Field Radar and dispatch

Field Radar shows each technician by status, on Here Maps or OpenStreetMap, and filters who can resolve each service request, by distance. The daily dispatch plan proposes routes with time windows, and a person approves them.

How it works

Step by step

  1. Step 1

    The technician starts the day

    In the app, with the schedule ordered by route and the documents they will need already on the phone.

  2. Step 2

    Works on site

    QR code, history, checklist with photos, timer, materials and customer signature, with or without coverage.

  3. Step 3

    Everything syncs on its own

    When the signal comes back, what changed syncs, and the customer already has the service report as a PDF.

  4. Step 4

    The office dispatches

    With Field Radar and the daily dispatch plan: attendo proposes and a person approves.

Real-time location map next to the list of technicians, showing whether they are online and free, their last address and the time of their position.
Where each technician is and whether they are free, with pending documents placed on the map.

marIA in Mobile app and Field Radar

The technician records a voice note and marIA transcribes and summarizes it on the work order, so nobody has to type it up. Every operation is logged with who ran it, the model and its cost. Spending has the monthly cap you set.

Where it is used

It fits every area

Industry solutions

attendo Field Service attendo CMMS attendo After-Sales

Industries that use it

Honesty

Where it fits (and where it does not)

  • It does not issue invoices: attendo is not an ERP. What is billable on the service report goes to your connected ERP, which issues the invoice.

  • Settings and canvases, such as Gantt, Kanban or the designers, are not on mobile. That is on purpose: they are used on desktop.

  • It has no turn-by-turn navigation of its own: it opens the map app your technician already uses.

Works with

Modules that go hand in hand

attendo Checklist

Inspections with photo, signature and location, closed on site

See attendo Checklist

Assets and inventory

Each asset with its own record, QR code, history and readings

See Assets and inventory

Scheduling and calendar

The team’s schedule, based on each person’s real working hours

See Scheduling and calendar

Time tracking

Time per document and working time records, where work happens

See Time tracking

Glossary

Glossary terms

Field work

Service report

Job sheet · field service report

A service report is the document that records what the technician did on a job: tasks, time, materials, notes and evidence.

Field work

First-time fix rate

FTFR

The first-time fix rate is the percentage of jobs resolved without having to go back.

Field work

Field service management

FSM

Field service management is the management of technical work that happens outside the office: planning who goes where, doing the job, documenting it and closing it.

Maintenance

Work order

WO

A work order (WO) is the document that describes a maintenance job: what needs to be done, on which equipment, by whom and when.

See all 53 glossary terms

Frequently asked questions

Frequently asked questions

Does it work without coverage?

Yes. Technicians take their documents with them, work locally and everything syncs when the signal comes back. They only take what they have permission to see.

Is there an app for iPhone and Android?

Yes, the field app is available for iOS and Android. Sessions last up to 90 days, with the same two-factor authentication as the rest of attendo.

Can I see where my technicians are?

Yes, during working hours and with the employee informed. It is configured per profile and there is no hidden tracking.

Does the daily dispatch plan assign work by itself?

No. It proposes the dispatch among those working that day, with their time windows, and the coordinator reviews it before confirming.

What happens if two technicians open the same job?

Whoever reserves it with “I’ll work on it from here” locks it for the others until they release it. An administrator can unlock it, and that is logged.

Request a demo

Try it with your processes

We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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