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Field mobile app and Field Radar
Your technicians carry their schedule, QR scanner, checklist, signature and timer on their phone, with or without coverage. And Field Radar shows who can resolve each service request and is nearby.
Work and planning
The schedule is ordered by time. In the Route tab, the stops come in the order you choose, with the time of each visit, and the technician can add jobs to the day’s route. Maps come from Here Maps and OpenStreetMap, and Navigate opens Google Maps, Waze or Apple Maps.
They scan the equipment QR code, read its history, take notes and fill in the checklist with photos. Before closing, the app flags what is missing, and the server will not close it until it is done. The customer signs on the phone and gets the service report as a PDF. If it needs another look, the job stays “under observation”.
Technicians take their documents with them and work locally: checklist, photos, signature, hours and materials. When the signal comes back, only what changed syncs, with a clear policy for conflicts. Hours are saved in your company’s time zone, and anything the server rejects shows up with its reason.
The record’s bar has Note, Photo, Time and Checklists. Under “More…” are materials, mileage, PDF report and “Not for me”. The timer never logs hours on its own, and materials come out of the van stock.
Whoever takes a job becomes responsible for it and their colleagues can see that. If someone else tries, the app warns them. If it is not theirs, they hand it over with “Not for me”. And they self-assign jobs from their group’s queue.
Field Radar shows each technician by status, on Here Maps or OpenStreetMap, and filters who can resolve each service request, by distance. The daily dispatch plan proposes routes with time windows, and a person approves them.
How it works
This is how it is used day to day, on the same document as the rest of the modules.
In the app, with the day’s schedule, its route and the documents they will need already on the phone.
QR code, history, checklist with photos, timer, materials and customer signature, with or without coverage.
When the signal comes back, what changed syncs, and the customer already has the service report as a PDF.
With Field Radar and the daily dispatch plan: attendo proposes and a person approves.
The technician records a voice note and marIA transcribes and summarizes it on the work order, so nobody has to type it up. Every operation is logged with who ran it, the model and its cost. Spending has the monthly cap you set.
Where it is used
Industry solutions
Honesty
It does not issue, confirm or number invoices: attendo is not an ERP. What is billable on the service report goes to your connected ERP, which issues the invoice.
Settings and canvases, such as Gantt, Kanban or the designers, are not on mobile. That is on purpose: they are used on desktop.
It has no turn-by-turn navigation of its own: it opens the map app your technician already uses.
Works with
Checklist · Safety inspection
Inspections with photo, signature and location, closed on site
See attendo ChecklistReport an issue
Send Ticket TK-2490 createdEach asset with its own record, QR code, history and readings
See Assets and inventoryThe team’s schedule, based on each person’s real working hours
See Scheduling and calendarTime per document and working time records, where work happens
See Time trackingGlossary
Field work
Job sheet · field service report
A service report is the document that records what the technician did on a job: tasks, time, materials, notes and evidence.
Field work
FTFR
The first-time fix rate is the percentage of jobs resolved without having to go back.
Field work
FSM
Field service management is the management of technical work that happens outside the office: planning who goes where, doing the job, documenting it and closing it.
Maintenance
WO
A work order (WO) is the document that describes a maintenance job: what needs to be done, on which equipment, by whom and when.
Frequently asked questions
Yes. Technicians take their documents with them, work locally and everything syncs when the signal comes back. They only take what they have permission to see.
Yes, the field app is available for iOS and Android, and its language follows the phone’s (Spanish or English). Sessions last up to 90 days, with the same two-factor authentication as the rest of attendo.
Yes, during working hours and with the employee informed. It is configured per profile and there is no hidden tracking.
Whoever takes it becomes responsible for it and their colleagues can see that. If someone else tries, the app warns them, but it does not lock the job: they can keep working. Taking a job needs a connection.
From the desktop you revoke that device’s access, or revoke it and wipe its data, which is wiped when it reconnects. You can limit how many devices each person uses. And signing out removes documents, photos and signatures from the phone.
Request a demo
We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you.
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