Facility maintenance and services
All your buildings and contracts, in one system
Multi-trade maintenance, janitorial, security or fire protection. Every request knows what the contract covers, the technician closes the report on site and the owner downloads it signed.
- Each request inherits its contract and asset
- Reports with photos and signature, even offline
- Subcontractors in their own portal
Who it is for
Is it right for your company?
For companies that maintain other people’s buildings, and for owners who maintain their own. The most common profiles:
Not on the list? attendo can be set up for any line of business, with your document types, your fields and your vocabulary.
The challenges
The work is done. Proving it takes longer.
At a maintenance company, the technician knows what was done. The hard part is making sure the contract, the building and the owner know it too.
- Not classified
Nobody knows right away what the contract covers
Every customer has a different scope. When a request comes in, someone digs up the contract PDF to decide whether it is included or billable.
- Report pending
The owner wants proof
The property manager wants the preventive maintenance report signed and dated. If it came in on paper, it gets scanned. If it never came in, it becomes an argument.
- No history
Many trades, no shared history
HVAC, fire protection and electrical crews work in the same building, sometimes as subcontractors. Each keeps its own records and nobody sees the whole picture.
How attendo solves it
Each challenge, with the modules that solve it
They are modules of the same platform: you turn on the ones you use, and they all work on the same record.
The request already knows what the contract covers
Every asset hangs from its customer and its contract. The request inherits the scope and the SLA, and hours come off the prepaid bank as they are logged. Anything the contract does not cover becomes a quote from the same request.
Preventive work schedules itself and closes on site
Plans create the work orders on their due date. The technician opens them in the app, online or offline, fills in the checklist with photos and the site contact signs on screen. The owner downloads the report in the portal.
Every trade, on the same building
One document type per trade, with the same building, the same history and each piece of equipment placed on its floor plan. Subcontractors receive their jobs and close them in the vendor portal, and everything stays on the timeline. At closing, the property owner rates each job, so you can see which trade or subcontractor brings the score down.
A typical day · example
An HVAC call in an office building
How a request travels from the front desk to the signed report the owner receives. Example scenario, with made-up data.
Fan coil on floor 3 not cooling
- Building
- North Tower · floor 3
- Contract
- Full maintenance · included
- SLA
- 4-hour response
- Technician
- HVAC · central zone
- 09:12Request opened from the asset QR code
- 09:14marIA suggests high priority because of the SLA
- 10:40Technician on site, checklist started
- 11:25Report signed by the building manager
- Step 1
The request comes in
The front desk scans the QR code on the unit and describes the problem. The request is created with the building, the asset and the contract already identified.
- Step 2
The office decides
The contract says the repair is included and the SLA calls for a four-hour response. Field Radar shows which technician is closest.
- Step 3
The fix happens on site
The technician opens the asset history, replaces the fan motor and logs the part. There is no signal on the roof, so the app saves it all and syncs later.
- Step 4
Signed and delivered
The building manager signs on screen. The PDF report lands in the portal and the hours come off the prepaid bank.
Solutions for this industry
Where to start
They are the same platform with each area’s modules turned on. Start with one and add the rest without migrating anything.
marIA, the attendo AI
marIA at a maintenance company
It works with the real history of every building. It proposes, and a person decides.
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Sums up a building
What was done, what is pending and which assets fail most, in one paragraph, before you meet the owner.
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Answers with your data
Ask “which preventive jobs are due this month at North Tower?” and it answers with your data, showing the query.
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Reviews your plans
It analyzes how efficient your maintenance plans are and flags where preventive work is not preventing failures.
What it does not do: It does not close reports or sign on anyone’s behalf, and it sends nothing to a customer without your approval.
Honesty
What attendo does not do
Better to know before the demo. And if your case calls for another tool, we will tell you.
- No space or room booking management
attendo maintains the building and its equipment. Managing spaces and desks belongs in another tool.
- Your accounting stays put
attendo pulls together what was done and what is billable, and the invoice is issued by your connected ERP: Odoo, Business Central, SAP Business One, Holded or another one through API v4. attendo is not an ERP or accounting software.
- No certifications of its own
attendo does not hold ISO 27001 or ENS. If a bid requires them, let’s talk before you prepare your proposal.
Regulations
Regulations you can document
The obligation is yours and your engineer’s or advisor’s. attendo helps you document every inspection and every step, with its date, its author and its evidence.
- RITE (Spain) · building thermal installations
Required maintenance tasks, set up as plans with their frequency and checklists for the readings.
- RIPCI (Spain) · fire protection systems
Inspections of extinguishers, hose stations and detection, with a checklist per asset and the signed record.
- REBT (Spain) · low-voltage installations
Electrical installation inspections, with their evidence and their date.
Compare and calculate
Before you decide
An honest comparison and a calculator with its assumptions in plain view.
attendo vs. Infraspeak
Maintenance and facility management with a carefully designed user experience. attendo adds the contract, CRM and profitability.
Read the comparison Field ServiceService reports and paperwork
The office hours spent retyping service reports and the money waiting to be invoiced in the meantime.
You need: Service reports a month, office minutes per report, cost per hour and days to invoice
Open the calculatorBy department
Related use cases
Other industries
Frequently asked questions
Frequently asked questions
Does it work for a small maintenance company?
Yes. You start with your customers, their assets and your preventive plans, and turn on more modules when you need them. You do not have to set everything up on day one.
Can each customer have a different contract?
Yes. Each contract has its own scope, SLA and, if you use one, prepaid hour bank. Requests inherit it when they are opened, so the office knows right away whether a job is included.
What does the owner or property manager see?
Whatever you choose to show in their portal: their requests and status, the signed reports and their assets. They sign in with a link, with no passwords sent by email. And if a property manager runs buildings that are your customers, they can sign in as a partner, with their portfolio and, if you agree, their own branding.
How do I work with subcontractors?
Through the subcontractor portal, with no license and no access to your internal system. The subcontractor accepts or declines each job with a reason, proposes a date and logs hours and parts, and what they close goes into the building’s history. They also upload the documents you require, with their expiration date: documents that are not current trigger a warning but do not stop you from assigning work.
Does the app work without a signal?
Yes. The iOS and Android app saves work offline and syncs when the signal comes back: basements, rooftops and mechanical rooms included.
Does it help with required inspections?
It helps you document them. You set up each inspection as a plan and a checklist with its frequency, and every task is saved with its date, author and signature. What each regulation requires is confirmed by your engineer.
Request a demo
Show us one contract and one building
We load them into a demo with your assets and your plans, so you can see the signed report come out. If it is not a fit, we will tell you. Would you rather try it yourself? Request a trial account and we will set it up with your case.
- With your operation, not a generic demo
- A real person from our team replies
- No cold calls afterwards
Would you rather talk first?
- Phone +34 902 750 677 · +34 910 053 530
- Email sales@attendo.me
- Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)