Inbox with queues
New, Mine, Team and Resolved. Whoever accepts a conversation owns it, and it disappears from everyone else’s queue.
Integration · Messaging
attendo + WhatsApp
Where your customers already write to you, with the conversation inside attendo. Each message lands in the Messaging inbox, a person accepts it and it is linked to the case’s document.
Status Available
- Meta’s official API
- Several numbers, each with its own team
- The conversation, on the document
attendo WhatsApp
- from WhatsApp to attendo Messages, photos and files In the Messaging inbox
- from attendo to WhatsApp Replies from your team From attendo, with templates outside the 24 hours
- between attendo and WhatsApp, both ways Link to the document The record links the thread, without copying it
What it solves
The company WhatsApp lives on a phone that changes hands
What the customer says on WhatsApp never reaches the case’s document, nobody knows who replied and, when that person goes on vacation, the conversation is lost. When the customer complains, the sequence of events is missing.
With this integration, every message that comes in on a company number shows up in Messaging. The group you choose sees it, the first person to accept it owns it, and the conversation is linked to the document.
What it does
What it does, piece by piece
The same inbox, the same queues and the same link to the document as every other channel.
Several numbers
Each number with its name, its business line and its destination: one person, several or a group.
24-hour window and templates
attendo shows how much of Meta’s window is left. Outside it, it offers the approved templates, with their variables and a preview.
Photos, audio and files
They arrive as attachments and go out from attendo, with their status: sent, delivered, read or failed.
Link to the document
You create the document from the conversation or link it to an existing one. If the customer changes topic, the conversation is split.
Help from marIA
It summarizes the thread and suggests the reply, which a person sends. Automated answers come from flows.
For small volumes there is a lighter, unofficial channel: it only sends text and requires accepting in writing the risk that WhatsApp may block the number.
What travels
What travels, and in which direction
Messages arrive instantly. Replies go out when they are sent, with their delivery status.
| Data | Direction | When |
|---|---|---|
| Text messages and locations | Directionfrom WhatsApp to attendo | WhenInstantly |
| Photos, video, audio and files | Directionfrom WhatsApp to attendo | WhenInstantly, as attachments |
| Delivery statuses | Directionfrom WhatsApp to attendo | WhenInstantly |
| Replies from your team, with attachments | Directionfrom attendo to WhatsApp | WhenOn send |
| Templates approved by Meta | Directionfrom WhatsApp to attendo | WhenWhen you sync them from attendo |
Getting started
How to get started
It is set up in Settings. The Meta signup, the message notifications and the templates are set up with you, using your account.
Status Available
What you need
- A WhatsApp Business Platform account at Meta, with your number and your business verified
- Message templates, created and approved in Meta
- Your attendo instance reachable from the internet
Typical effort. The attendo side is short. What takes longest is verifying the business in Meta and getting templates approved.
- Step 1
Meta signup
Whoever manages your Meta account registers the app and the number. If the business is not verified yet, it takes several days.
- Step 2
Number in attendo
You paste the credentials and register in Meta the message notification address that attendo gives you.
- Step 3
Templates and routing
You sync the approved templates and choose who receives the conversations from each number.
- Step 4
Real test
A round-trip message with a phone, before announcing it to the team.
Honesty
What it does not do
- Mass campaigns
It is a one-to-one service channel, not a bulk messaging or marketing tool.
- Writing outside the 24-hour window
With the official API, after 24 hours from the customer’s last message, you can only write with an approved template. It is a Meta rule.
- Creating templates
Templates are created and approved in Meta. attendo syncs them.
- Phone history
It does not import earlier conversations from the phone or from other tools.
Keep going
What goes with it
All integrations Every connection, with its real status.
Frequently asked questions
Frequently asked questions
Do you use the official WhatsApp API?
Yes, with your Meta account. Meta approves message templates before they are used.
Can I have several numbers?
Yes. Each number has its own credentials, routing and business line.
Why can I not write to a customer who messaged me two days ago?
Because, with the official API, the free-form window lasts 24 hours from their last message. After that, you use an approved template.
Is the conversation copied into the document?
No. The document links to the conversation, and the messages stay in one place.
What if nobody has set up a flow?
Nothing bad happens: the message appears in the New queue of its team. Flows are optional.
Request a demo
Bring your WhatsApp number to the demo
We will show you how a conversation looks in the inbox and on the document, and what needs to be prepared in Meta.
- With your operation, not a generic demo
- A real person from our team replies
- No cold calls afterwards
Would you rather talk first?
- Phone +34 902 750 677 · +34 910 053 530
- Email sales@attendo.me
- Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)