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Integration · Messaging

attendo + Microsoft Teams

In many companies, the daily work is discussed in Teams. With this integration, what people write to the attendo bot reaches the Messaging inbox, the team handles it from attendo and links it to the document.

Status Available
Request a demo See what travels
  • Teams as an inbox channel
  • Replies from attendo
  • Meetings from the document
attendo Microsoft Teams
  • from Microsoft Teams to attendo Messages to the attendo bot They arrive as conversations
  • from attendo to Microsoft Teams Replies from your team They reach the Teams chat, as text
  • from attendo to Microsoft Teams Teams meetings Created from the document, with their link

What it solves

“Line 3 has stopped,” written in a chat

In maintenance, facility and corporate services companies, much of the daily work happens in Teams. The plant manager writes in a chat that something is broken, and that creates no document, has no deadline and leaves no history.

With this integration, those messages reach the attendo Messaging inbox, just like a WhatsApp message. The team accepts them, replies from attendo and creates or links the document.

What it does

What it does, piece by piece

Teams comes into attendo as one more conversation channel, as text.

One more conversation in the inbox

Each chat with the bot lands in Messaging with its queues, exclusive acceptance, transfer and internal notes.

Replies from attendo

The agent replies in attendo and the message reaches the Teams chat. They do not need Teams open.

Link to the document

From the conversation, a document is created or linked to an existing one, and the document links the thread.

Each account, to its team

Teams conversations reach one person, several or a group, with their business line.

Meetings from the document

The agent creates the Teams meeting from the document, in their own name, and the link stays on the record and in the customer’s activity.

Outlook appointments

With the same connection, the appointments you propose read availability in Outlook and are created with their Teams meeting.

What travels

What travels, and in which direction

Text travels through Teams. Meetings and appointments use the same Microsoft connection.

What travels between attendo and Microsoft Teams, in which direction and when
DataDirectionWhen
Text messages to the botDirectionfrom Microsoft Teams to attendoWhenInstantly
Agent repliesDirectionfrom attendo to Microsoft TeamsWhenOn send, as text
Meeting: subject, time and linkDirectionfrom attendo to Microsoft TeamsWhenWhen it is created from the document
Meeting cancellationDirectionfrom attendo to Microsoft TeamsWhenWhen it is canceled in attendo
Availability and appointment eventDirectionbetween attendo and Microsoft Teams, both waysWhenWhen appointments are offered and booked

Getting started

How to get started

The text channel and meetings work with your Microsoft 365. Your Microsoft 365 administrator sets it up with us: the app registration, the bot and installing it in Teams.

Status Available

What you need

  • Microsoft 365 with Teams
  • An app registered in Microsoft Entra ID and an Azure bot with the Teams channel
  • The bot app installed in Teams for whoever is going to write to it
  • For meetings, the application access policy and each agent with their Microsoft 365 user

Typical effort. Plan on your Microsoft 365 administrator: the registration, the bot and the installation in Teams are theirs.

  1. Step 1

    Azure

    Your administrator creates the app registration and the bot, with the Teams channel turned on.

  2. Step 2

    Connection in attendo

    You paste the app details, test the connection and register in Azure the messaging address that attendo gives you.

  3. Step 3

    Conversation routing

    You choose who receives Teams conversations: one person, several or a group.

  4. Step 4

    Installation and test

    Your administrator installs the bot app in Teams and someone writes to it to test the round trip.

Honesty

What it does not do

  • Notifications from attendo to Teams

    It does not post attendo notifications to Teams channels. Teams is a conversation channel: messages come in and are answered.

  • Documents from inside Teams

    There are no commands or buttons in Teams: the document is created from Messaging, in attendo.

  • Files

    Only text travels through Teams.

  • Working the inbox from Teams

    Accepting, transferring or closing a conversation is done in attendo.

Keep going

What goes with it

All integrations Every connection, with its real status.

Frequently asked questions

Frequently asked questions

Can my customers write to me on Teams?

They can write to the bot if they have its app installed in Teams. It depends on your organization’s Teams settings and theirs.

Does the agent need Teams open?

No. They reply from Messaging in attendo and the reply reaches Teams.

Can I create a Teams meeting from a document?

Yes. It is created in the agent’s name and the link stays on the record.

Does attendo send notifications to Teams channels?

No. Teams comes into attendo as a conversation channel. attendo notifications go through the bell, email or the mobile app.

What about Slack?

It works the same way: the Slack channels where the bot is present land in the inbox and are answered from attendo, as text.

Request a demo

Tell us how your team uses Teams

We will show you how a Teams conversation looks in the inbox and what your administrator would need to prepare.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

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What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.