Choose which cookies you accept. You can change this at any time from “Cookie settings” in the footer of every page. Cookie policy
They make the website work, remember this choice, keep your conversation with the assistant if you use it, and protect the forms from bots. They cannot be turned off.
Google Analytics 4 measures statistically how the website is used. During your visit we also remember the campaign source you arrived with and the page you landed on, so we know which campaigns and pages bring us requests. Cloudflare Web Analytics counts visits without cookies and does not depend on this option.
Google Ads measures which requests reach us from our ads (conversions), without your name, email or phone number. It is not loaded until you accept this category.
Integration · ERP
The service office and field work in attendo, accounting in SAP Business One. Business partners, items, documents, service calls, projects and calendar travel area by area, with no add-ons.
What it solves
In a company running SAP Business One, the service office and field work usually live outside SAP. The technician does not see the business partner up to date, the quote is typed into SAP again and the service call does not know the work order is already closed.
With the connector, each record is born in one system and shows up in the other. SAP still posts and numbers the invoices. attendo is where the quote is prepared, the work is planned and the job is closed in the field.
What it does
Thirteen areas that you turn on separately, each with its direction, the system that wins and what happens if something is deleted.
Customers, vendors and leads with their contact persons. Before creating a business partner in SAP, attendo looks for one with the same tax ID. And the other way round: a company that arrives from SAP and already exists in attendo is linked by its tax ID.
Items and item groups both ways. Inventory comes from SAP, by warehouse.
Quotations, orders, deliveries and invoices. Only the types you map travel, and from the document you see the price SAP would apply to that customer.
SAP posts the invoice, and its number, series and date come back to attendo, which locks the document.
attendo work orders travel as SAP service calls, with their customer.
SAP projects with their dates, and calendar appointments as meeting activities. Agent tasks travel as task activities, for the types and groups you choose in Settings.
A “Sync with attendo” field on business partners and items decides what comes into attendo. Setting it to No stops syncing without deleting anything. Whatever changes on a document from SAP goes on its timeline, with the old value and the new one.
What travels
Changes in attendo go out within seconds. Changes in SAP arrive in a check every 5 minutes or, with Integration Framework, instantly.
| Data | Direction | When |
|---|---|---|
| Customers, vendors, leads and contacts | Directionbetween attendo and SAP Business One, both ways | WhenWithin seconds or in the periodic check |
| Items, item groups and warehouses | Directionbetween attendo and SAP Business One, both ways | WhenWithin seconds or in the periodic check |
| Inventory by warehouse | Directionfrom SAP Business One to attendo | WhenIn the periodic check, or instantly |
| Sales and purchase documents | Directionfrom attendo to SAP Business One | WhenWithin seconds, or when you click “Send to SAP” |
| Invoice number, series and date | Directionfrom SAP Business One to attendo | WhenWhen SAP posts it |
| Work orders and service calls | Directionbetween attendo and SAP Business One, both ways | WhenWithin seconds or in the periodic check |
| Projects and calendar | Directionbetween attendo and SAP Business One, both ways | WhenWithin seconds or in the periodic check |
Getting started
The connector uses Service Layer, the standard SAP API, with no add-ons. We get it live with your SAP consultant, first in a test company.
Status Available
Typical effort. The attendo side is short. The SAP side is done by your consultant: technical user, license, a window for the fields and, if wanted, Integration Framework.
Your consultant creates a dedicated SAP user, with a license and only the authorizations it needs.
attendo tests the connection and gives you a package that creates the user-defined fields in SAP, in a window with no users logged in.
Business partners first, then items and warehouses, then documents, mapping each type to its SAP object.
If you want, with Integration Framework SAP changes arrive within seconds. Without it, every 5 minutes.
Honesty
It does not touch journal entries, payments, reconciliation, MRP, fixed assets or SAP payroll.
It does not install compiled add-ons: only two standard user-defined fields.
It does not bring over the SAP PDF or choose its layout.
Each connection works with one company database and the local currency.
Work orders are born in attendo: a service call created in SAP does not open a work order.
Keep going
All integrations Every connection, with its real status.
Frequently asked questions
Only two user-defined fields, with the preparation package. Integration Framework is optional.
Version 10.0 with Service Layer. We assess any other version before implementation.
SAP, with its own numbering. attendo is not an ERP or accounting software: it prepares the document, copies the number, series and date, and locks it.
Yes. Each area is turned on separately, even in a single direction.
Changes wait in a queue with retries and are applied when it comes back.
Request a demo
We will show you what would travel, in which direction, and what your SAP consultant would need to prepare.
Would you rather talk first?
