When it pays off
Whenever each visit or meeting needs a time agreed with the customer: a service call at their home, a technical visit to a store or a call with a specialist. Every “does Tuesday work for you?” by phone turns into several calls.
What makes it work
- Real availability: the page only offers what is free, after subtracting what is already on the schedule.
- Appointment types, each with its own length. An inspection does not take as long as an installation.
- Rescheduling and canceling from the link, without calling. If changing it takes a phone call, the customer does not let you know and is not there when you arrive.
- The appointment on both calendars, with a reminder.
Proposed appointment or open schedule
Sometimes the best option is not to open the whole schedule but to propose the appointment from the job itself: the customer gets a link with the slots that fit and picks one. That protects the first-time fix: the right technician, with the right amount of time.
The usual mistake
Opening the schedule with no room for travel or emergencies. The page fills the day with back-to-back appointments, and the first breakdown delays them all. The slots you offer have to leave room for what cannot be planned.