After-sales service software
After-sales software for your repair service, from warranty to payment
Service requests from brands, insurers and consumers with their SLA, the appliance record with its warranty, parts that do not get lost, quotes the customer accepts and pays from their phone, and the report signed at the customer’s home.
- The warranty question is answered on the record
- Quote accepted and deposit collected online
- Each brand with its own SLA and report
- Cloud-based: nothing to install
- Data hosted in the European Union
- Native iOS and Android app
- AI proposes; you decide
Request a demo with your data
We call you, look at your case and show you attendo with your own data. No commitment.
If this sounds familiar, read on
Every visit hinges on one question
Is it under warranty? Do we have the part? What was done last time? When the answer is in one person’s inbox, a second visit is almost certain.
- Claim on hold
The warranty lives in someone’s inbox
The claim depends on whoever opened it, and it stops when that person is out.
- Waiting for parts
“Waiting for parts” is a black hole
Nobody knows which part is missing, which supplier it was ordered from or when to go back.
- Not accepted
Quotes that never get accepted
They go out as a PDF, the customer does not answer and the repair does not happen.
- Report due
Brands that ask for reports
Turnaround times and satisfaction that someone builds in a spreadsheet every month.
What it does
All your after-sales work, from request to brand report
Service requests, appliances, warranties, parts, technicians and payments in the same system.
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Requests from any channel
From the brand, the insurer or the consumer, or from the “Request service” QR code on the appliance, with no login.
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Appliance record
Serial number, purchase date, warranty end, address, technical data and the history of every job.
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Warranty claims
Statuses and deadlines for each claim, approvals by link with no login, and the job’s documents and photos inside.
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Parts and stock
Stock in the warehouse and in the van, orders grouped by supplier and every part charged to the appliance it was fitted to.
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Quote with options
Repair or replace in the same web quote, with your branding. The customer chooses, accepts, signs and pays the deposit from their phone.
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SLA by brand
Deadlines by brand or by customer, with an alert before a breach and dispatch by area or by brand.
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Reports for brands
Turnaround times and satisfaction with traffic lights, ready to export, and a portal for the brand or retail chain with its own access.
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Customer satisfaction
A survey by email or text message at closing, and a low score opens a recovery case.
How it works
From service request to brand report
The story of a service request, in six steps.
- Step 1
The request comes in
From the brand, the insurer or the consumer, with its coverage, its SLA and the agreed time window.
- Step 2
Dispatch sees it
Confirmations, routes and overdue requests on the home screen, and each request in its column.
- Step 3
The technician arrives informed
Serial number, purchase date, warranty end and last job, on the appliance record.
- Step 4
The decision is made on site
If it is under warranty, a claim is opened with the brand. If not, a quote with options goes out.
- Step 5
The customer accepts and pays
From their phone, with the deposit. The second visit goes on the calendar.
- Step 6
Signed closing
A checklist with photos, time on site and signature. The brand gets its turnaround and satisfaction report.
Artificial intelligence
marIA in your after-sales service
attendo’s AI has the appliance history in front of it. Whatever is sent, a person sends it.
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Replies to the customer or the brand
marIA writes the draft with the appliance history in front of it. A person sends it.
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Summarizes calls and voice notes
What the technician says is written down on the request.
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Handles the portal
The chatbot answers common questions and hands over to a person when needed.
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Answers questions about your data
Questions about requests, brands and turnaround times in plain language, read-only.
What it does not do: send drafts: a person sends them.
Before and after
From email and spreadsheets to after-sales software
What changes when after-sales service stops depending on one person’s memory.
| Email, spreadsheets and paper | attendo After-Sales | |
|---|---|---|
| Warranty | Email, spreadsheets and paperSearch for the purchase invoice | attendo After-SalesOn the appliance record |
| Claim with the brand | Email, spreadsheets and paperIn the inbox of whoever opened it | attendo After-SalesA document with statuses, deadlines and photos |
| Parts | Email, spreadsheets and paperNobody knows what is missing | attendo After-SalesOrders by supplier, charged to the appliance |
| Out-of-warranty quote | Email, spreadsheets and paperA PDF with no reply | attendo After-SalesWeb quote with acceptance, signature and deposit |
| SLA by brand | Email, spreadsheets and paperYou find out when it is breached | attendo After-SalesAn alert before a breach |
| Report to the brand | Email, spreadsheets and paperA spreadsheet at month end | attendo After-SalesTurnaround and satisfaction ready to export |
Integrations
Connected to what you already use
Your connected ERP for invoicing, your email, WhatsApp to talk to the customer and your payment gateway for the deposit.
- Odoo
- SAP Business One
- Business Central
- Holded
- Microsoft 365
- Google Workspace
- attendo Pay
Who it is for
For any company, in any industry
These are the most common industries. attendo can be set up for any other: your customer types, your fields and your vocabulary.
You may be looking for
Other ways to use attendo
Field service software
If what you need is to coordinate your technicians: scheduling, routes, app and signed report.
See the pageCMMS software
If you also maintain equipment with preventive plans: inventory, plans, spare parts and KPIs.
See the pageCustomer service software
If your customers message you on WhatsApp, call or use the chat: one inbox with each customer’s history.
See the pageEverything attendo After-Sales does
Modules, screenshots and full detail on the attendo website.
See attendo After-SalesFrequently asked questions
Frequently asked questions
What is after-sales service software?
It is the software for a repair service: it receives service requests, organizes technicians, manages warranties and parts, quotes what the warranty does not cover and closes each job with its report.
Are after-sales service and a CMMS the same thing?
No. After-sales service supports your customers’ products; a CMMS organizes asset maintenance with its plans. In attendo they share assets, work orders, technicians and spare parts.
Our repair software knows the industry. Why switch?
Warranties, brands and workflows are set up during onboarding. What attendo adds is WhatsApp, a portal, web quotes with payment and the same platform for CRM, help desk and what is billable, which goes to your ERP.
Can the customer accept and pay from their phone?
Yes. They receive the quote with your branding, pick an option, accept and pay the deposit. The card never goes through attendo.
What do we send the brand?
The signed report for every job and the turnaround and satisfaction reports for its account, exported.
Does it connect to manufacturer portals?
There are no connectors to manufacturer portals. If the brand offers an API, requests can come in automatically as a project. If not, by email or form.
Does it replace my invoicing?
No. attendo is not an ERP or accounting software: the invoice is issued by your connected ERP, which receives the quote, order and delivery note with no retyping. There are native connectors for Odoo, SAP Business One, Business Central and Holded.
How much does it cost?
It depends on the modules and the people who use it. We do not publish prices on the website: How much attendo costs explains what the price depends on, and we send you a firm proposal after looking at your case.
Request a demo
Try it with your service requests
Leave us your details and we will show you attendo with your brands, your warranties and your technicians. If it is not a fit, we will tell you.
- With your operation, not a generic demo
- A real person from our team replies
- No cold calls afterwards
Would you rather talk first?
- Phone +34 902 750 677 · +34 910 053 530
- Email sales@attendo.me
- Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)