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Customer service software

Customer service software: one inbox, the whole story

Every conversation, whether it comes in on WhatsApp, phone, chat, email or the portal, lands in one inbox and on the customer record. Whoever answers knows what they asked for before and what they thought, and bots handle routine questions at any hour.

  • Nobody answers the same conversation twice
  • Voice bots and chatbot with your documentation
  • Survey on close, on WhatsApp too
  • Cloud-based: nothing to install
  • Data hosted in the European Union
  • Portal with no license for your customers
  • AI proposes; you decide

Request a demo with your data

We call you, look at your case and show you attendo with your own data. No commitment.

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

Data protection. Controller: AxisOne Group SL. Purpose: preparing the demo you request and replying to you. Legal basis: your consent and the request you make. Recipients: we do not disclose your data; Cloudflare (website) and Brevo (email notices and confirmation) process it on our behalf. Rights: access, rectification, erasure, objection, restriction and portability, at privacy@attendo.me. More information in the privacy policy.

What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.

Messaging inbox with conversations from several channels, channel filters and tabs for new, mine, team and Autopilot
Messaging inbox with conversations from several channels, channel filters and tabs for new, mine, team and Autopilot

If this sounds familiar, read on

Customers talk to you on five channels and nobody sees the whole conversation

They message on WhatsApp, call the switchboard, ask in the website chat and end up sending an email. Someone different handles each channel. And when they leave for a competitor, nobody saw it coming.

  • Repeats the case

    They tell the same story three times

    Each channel keeps its own history, and nobody sees the full conversation.

  • Unanswered

    After hours, nobody answers

    Night-time calls and chats wait until morning, and some never come back.

  • No owner

    Double replies

    Two people answer the same customer, or nobody does, because nobody knows who has it.

  • At risk

    Customers who go quiet

    They stop writing and stop buying, and you notice when they do not renew.

What it does

All your customer service, in one inbox and one record

Channels, bots, history, surveys and retention on the same customer.

  • Unified inbox

    WhatsApp, email, web chat, Teams, Slack and the portal in one inbox. Whoever accepts a conversation keeps it.

  • WhatsApp with the official API

    Several numbers, each with its own team, and WhatsApp voice calls. Meta approves message templates before you use them.

  • Calls and voice bots

    You call from the record, and the call is recorded with notice, transcribed and summarized. After hours, a voice bot answers.

  • Chatbot with your documentation

    On your website or your portal, it answers citing your manuals and FAQs, and hands over to a person when needed.

  • The customer’s history

    Contacts, contracts and documents, and every email, message, call and internal note on their timeline.

  • Portal and self-service

    Your customers open cases, follow their status, book appointments and download their documents, with no license.

  • Surveys and reviews

    A survey on close by email, text or WhatsApp, and a low score opens a recovery case. Your Google reviews come in through the API.

  • Churn risk

    The report of inactive customers and contracts at stake, and scheduled email campaigns to win back customers who go quiet.

How it works

From the first message to the rating

Six steps with the same customer, whatever the channel.

  1. Step 1

    The conversation comes in

    Through WhatsApp, phone, chat, email, Teams, Slack or the portal, and joins the customer record.

  2. Step 2

    A bot or a person answers

    The chatbot and voice bots answer from your documentation and hand over to a person when needed.

  3. Step 3

    Someone accepts it

    In the inbox, whoever accepts the conversation keeps it.

  4. Step 4

    They reply with context

    With the customer’s history in view and marIA’s draft ready to review.

  5. Step 5

    If something needs doing, it carries on

    The conversation opens the right document: a complaint, an appointment or a technical ticket.

  6. Step 6

    It closes and you listen

    The customer rates the service by email, text or WhatsApp, and a low score opens a recovery case.

Customer record with tax details, language, industry, phone and address
Each customer’s record, where every conversation ends up.
Customer list with code, tax ID, address, dates and status
Your customers: each one opens its record with its conversations and cases.
Churn risk report with days of inactivity, customers at risk and the value at stake
Who is going quiet, with their contracts and the value at stake.

Artificial intelligence

marIA in customer service

The draft is ready before you open the conversation. A person sends it.

  • Drafts the reply

    With the customer’s history in view. A person reviews and sends it.

  • Answers by voice

    Voice bots take the details, check your documentation and hand the call to a person.

  • Transcribes and summarizes

    Every call is transcribed and summarized on the customer record.

  • Sorts what comes in

    Type of inquiry, tone and spam, before it reaches the inbox.

What it does not do: reply on its own in the inbox by default: it proposes and a person sends. The chatbot and voice bots only answer where you put them.

Before and after

From five inboxes to customer service software

What changes when all of a customer’s conversations are in the same place.

Each channel on its ownattendo Customer Service
ConversationsEach channel on its ownOn phones, in email and at the switchboardattendo Customer ServiceOne inbox and each customer’s record
Who answersEach channel on its ownWhoever sees it first, or nobodyattendo Customer ServiceWhoever accepts the conversation keeps it
After hoursEach channel on its ownIt waits until morningattendo Customer ServiceVoice bots and chatbot with your documentation
CallsEach channel on its ownNobody knows what was saidattendo Customer ServiceRecorded with notice, transcribed and summarized
SatisfactionEach channel on its ownA survey once a year, if anyattendo Customer ServiceOn every closed case, with recovery if the score is low
Customers who leaveEach channel on its ownYou find out when they do not renewattendo Customer ServiceChurn risk report and win-back campaigns

Integrations

Connected to what you already use

Channels connect with your organization’s accounts: Meta for WhatsApp, Microsoft or Google for email and your carrier for the phone system. With your ERP the connector is native, and API v4 and webhooks connect everything else.

  • WhatsApp
  • Microsoft 365
  • Google Workspace
  • Microsoft Teams
  • Slack
  • Lyria
  • WordPress
  • Odoo
  • Business Central
  • API v4

Who it is for

For any company, in any industry

These are the most common industries. attendo can be set up for any other: your customer types, your fields and your vocabulary.

  • IT services and support
  • Technology and software
  • Hospitality, retail and multi-site operations
  • Retail and franchises
  • Hospitality and tourism
  • Repair and technical service
  • Manufacturing and distribution
  • Energy and renewables
  • Real estate and building management
  • Education and training
  • Transportation and logistics
  • Public sector
  • And any other industry

You may be looking for

Other ways to use attendo

CRM software

If you are looking for customer management across the whole company: a 360 record, deals, contracts and profitability.

See the page

After-sales service software

If the conversation ends in a repair: requests from brands and consumers, warranties and parts.

See the page

attendo Ticketing

If what you handle is technical issues in a queue, with SLAs to the minute and prepaid hours: that is the help desk.

See attendo Ticketing

Everything attendo Customer Service does

Modules, screenshots and full detail on the attendo website.

See attendo Customer Service

Frequently asked questions

Frequently asked questions

What is customer service software?

It is the software that brings together your conversations with customers, whatever the channel, with each customer’s history. It lets you answer fast, without asking the same questions again, and know what each customer thinks.

How is it different from ticketing or help desk software?

Customer service looks after the relationship on every channel: conversations, history, satisfaction and retention. The help desk, attendo Ticketing, handles technical issues in a queue, with SLAs to the minute and prepaid hours. They are the same platform and you can use both.

WhatsApp with the official API?

Yes, with your Meta account and several numbers, each with its own team. WhatsApp voice calls are included too.

Does the chatbot make up answers?

No. It answers from your documentation and FAQs, and cites where each answer comes from. If it does not know, it hands the conversation to a person.

What phone system do I need?

The Lyria phone system. If you have another, we review it before go-live.

Do my customers need a license for the portal?

No. Portal users do not count as licenses.

Does it work for a large contact center?

For hundreds of seats with an auto-dialer and shifts, a contact center platform is the better fit. attendo connects to your phone system; it does not replace it.

How much does it cost?

We do not publish prices: it depends on the modules you turn on and the people who use them. How much attendo costs explains what the price depends on, and we send you a firm proposal after looking at your case.

Request a demo

Bring your channels

Leave us your details and we will show you the inbox with your WhatsApp numbers, your email and your types of inquiry. If your customer service fits another tool better, we will tell you.

  • With your operation, not a generic demo
  • A real person from our team replies
  • No cold calls afterwards

Would you rather talk first?

Which area do you want to see in the demo?

With your work email we prepare the demo around your case.

In one or two sentences.

If you chose Maintenance (CMMS)

If you chose Field work (Field Service)

If you chose Facility Management

If you chose any other area

Only if you would rather we call you.

Data protection. Controller: AxisOne Group SL. Purpose: preparing the demo you request and replying to you. Legal basis: your consent and the request you make. Recipients: we do not disclose your data; Cloudflare (website) and Brevo (email notices and confirmation) process it on our behalf. Rights: access, rectification, erasure, objection, restriction and portability, at privacy@attendo.me. More information in the privacy policy.

What happens when you send it. Someone from our team reads what you tell us and writes to you to agree on a time for the demo. Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.