--- title: "Nonconformance, CAPA and audit management | attendo" description: "Nonconformities, corrective actions, internal audits and incoming inspection, with checklists, flows and evidence. Set up in attendo without writing code." url: "https://attendo.me/en/use-cases/quality" lang: "en" --- # Quality control with evidence at every step Set up your nonconformities, corrective actions and audits as configurable documents. Every step keeps its date, its author and its evidence. ## Nonconformities with cause, action and evidence Nonconformities live in a spreadsheet, corrective actions in email and evidence in a shared folder. When the audit comes, someone rebuilds the story by hand. Processes you set up in attendo - Internal and supplier nonconformities, with root cause, owner and deadline - Corrective and preventive actions that stem from the nonconformity and cannot be closed until their effectiveness is verified - Internal audits with a checklist, findings with photos and an action plan with dates - Incoming inspection by QR code: the batch is checked with a checklist and anything that fails opens a nonconformity - Customer complaints by email, portal or form, with their analysis and their response - Metrics by supplier, line and cause, with traffic-light targets ## A typical process, step by step With document types, flows and checklists you configure without code. ### Step 1 · Detected The operator scans the QR code of the line or batch and fills in the form. The nonconformity is created with its source, its photos and its priority. ### Step 2 · Analyzed Quality works on it on its kanban board, with the root cause analysis checklist. Everything discussed and attached stays on the timeline. ### Step 3 · Corrected A flow opens the corrective action with its owner and deadline. Business Process Flow (BPF) will not let it close without the signed effectiveness check. ### Step 4 · Proven At audit time you search by supplier, batch or cause. Every step has its date, its author and its evidence. ## What it is built with ### [attendo Forms](https://attendo.me/en/modules/forms) Public and QR forms that create the document, no account needed ### [Kanban](https://attendo.me/en/modules/kanban) Boards by status for any document type ### [attendo Checklist](https://attendo.me/en/modules/checklists) Inspections with photo, signature and location, closed on site ### [attendo Flows, Business Process Flow (BPF) and AI-Flows](https://attendo.me/en/modules/flows) Flows, phased processes with approvals, and AI inside the flow ### [Timeline](https://attendo.me/en/modules/timeline) All activity on the document, in order, with its author and channel ### [Tags and document management](https://attendo.me/en/modules/document-management) Tags, attachments and files tied to their customer, asset and case ## Frequently asked questions ### Does it help with an ISO 9001 audit? It helps you have at hand what the auditor asks for: who did what, when and with what proof. Whether your system meets the standard is for your auditor to say, not the tool. ### Do I have to program the forms and statuses? No. Document types, fields, statuses, checklists and flows are configured in settings. Your administrator or your implementation partner does it. ### Can suppliers respond from outside? Yes. From the supplier portal or with a magic-link form, with no password or license. What they send goes into the nonconformity record. ### What does AI do here? marIA summarizes long threads and drafts the reply to the supplier, which you review before sending. Every operation is logged with its cost, under the spending cap you set. ## The same system, across the whole company - [Human resources](https://attendo.me/en/use-cases/human-resources): Onboarding and offboarding without missing a step - [Regulatory compliance](https://attendo.me/en/use-cases/regulatory-compliance): Whistleblowing, controls and evidence in one place - [Engineering and projects](https://attendo.me/en/use-cases/engineering-and-projects): Projects, changes and revisions with approval - [Finance and administration](https://attendo.me/en/use-cases/finance-and-administration): From quote to payment, without retyping - [Purchasing](https://attendo.me/en/use-cases/purchasing): Purchases approved, ordered and received, with a trail - [Internal IT and employee help desk](https://attendo.me/en/use-cases/internal-it): Employee support, with SLAs and assets ## Tell us about your process We will show you how the quality control process you want to organize looks in attendo, with your document types and your approvals. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)