--- title: "Internal IT help desk software for employees | attendo" description: "Employee requests by email, portal or QR code, IT assets with history, onboarding and offboarding tasks, and changes with approval. SLAs measured in attendo." url: "https://attendo.me/en/use-cases/internal-it" lang: "en" --- # The IT help desk your employees actually use Your employees ask for help by email, portal or the QR code on their device, without learning another tool. IT works with SLAs, assets with history and onboarding that misses nothing. ## Employee support, with SLAs and assets Support is requested by email, over chat and in the hallway. New user setups always miss something and nobody knows which laptop each person has. Processes you set up in attendo - Requests via Teams, Slack, email, QR form or portal, with first response and resolution SLAs - IT assets with QR codes: the employee scans their laptop and the request comes in linked to the device - User onboarding and offboarding with a task template: account, permissions, equipment and return - Changes with approval by link, on a kanban board from requested to closed and with their window on the calendar - Major incidents with containment tasks, a status update and an assigned vendor - Reports on SLA, reopened tickets and team workload, with traffic-light targets ## A typical process, step by step With document types, flows and checklists you configure without code. ### Step 1 · The request comes in The employee writes to support@ or scans their device’s QR code. The request is created with the requester and, if it came by QR, with the asset. ### Step 2 · It is prioritized If it arrives by email, a flow with marIA suggests the category and priority. The technician reviews them and the SLA clock is already running. ### Step 3 · It is handled The technician sees the device history and replies from the record. marIA drafts the reply and the technician reviews it before sending. ### Step 4 · It is measured The SLA and reopened-ticket reports come from daily work. Nobody builds a spreadsheet on Friday. ## What it is built with ### [Asynchronous and real-time communications](https://attendo.me/en/modules/channels) Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel ### [attendo Forms](https://attendo.me/en/modules/forms) Public and QR forms that create the document, no account needed ### [attendo Tasks](https://attendo.me/en/modules/tasks) Tasks inside the document or standalone, with a date and an owner ### [Kanban](https://attendo.me/en/modules/kanban) Boards by status for any document type ### [marIA (Smart-AI)](https://attendo.me/en/artificial-intelligence) Drafts, classifies, scores and summarizes inside attendo. You approve. ## Frequently asked questions ### Can employees request support from Teams or Slack? Yes. Text messages from Teams and Slack come into the inbox as conversations, get linked to the document and the IT team replies from attendo. ### Does every employee need a license? No. Anyone who only asks for help does so by email, form or portal, without a license. ### What does AI do? marIA suggests the category, the priority and a draft reply. The technician reviews it before sending. Every operation is logged with its cost, under the spending cap you set. ## The same system, across the whole company - [Quality control](https://attendo.me/en/use-cases/quality): Nonconformities with cause, action and evidence - [Human resources](https://attendo.me/en/use-cases/human-resources): Onboarding and offboarding without missing a step - [Regulatory compliance](https://attendo.me/en/use-cases/regulatory-compliance): Whistleblowing, controls and evidence in one place - [Engineering and projects](https://attendo.me/en/use-cases/engineering-and-projects): Projects, changes and revisions with approval - [Finance and administration](https://attendo.me/en/use-cases/finance-and-administration): From quote to payment, without retyping - [Purchasing](https://attendo.me/en/use-cases/purchasing): Purchases approved, ordered and received, with a trail ## Tell us about your process We will show you how the internal IT and employee help desk process you want to organize looks in attendo, with your document types and your approvals. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)