--- title: "AI website chatbot with knowledge base | attendo" description: "An AI chatbot for your website or portal that answers with your manuals and FAQs, qualifies the visitor and hands off to a person in the inbox when needed." url: "https://attendo.me/en/modules/web-chatbot" lang: "en" --- # Common questions, answered. The rest, to a person. A chatbot on your website or portal that answers with your documentation and FAQs, at any hour. When it does not know, the conversation moves to your inbox and a person takes over. - One per brand or domain - Code snippet or WordPress plugin - Handoff to a person in the inbox ## Web chatbot: what it does ### Paste it into your site You install it by pasting a code snippet or with the WordPress plugin. You can have several, one per brand or domain, each with its own documentation and line of business. ### Answers with your content It answers with your manuals, spec sheets and FAQs, not with what the model thinks it knows. Document search cites where each answer comes from. ### Knowledge base Public and private FAQs, with customer and contract variables. They are suggested to customers as they type on the portal and to agents as they reply, and the chatbot uses them to answer. ### Handoff to a person When it does not know, or the visitor asks, the conversation appears in the unified inbox. An agent accepts it and picks up where the chatbot left off, with the whole conversation in front of them. ### From chat to lead It collects the visitor’s name, company and needs, and saves them as a lead. With Sales AI, the lead arrives already classified and scored for the right sales rep. ### Hybrid, with your systems It is a hybrid chatbot: it routes the conversation to specialized agents and uses MCP tools to query your systems. Every operation is logged with its cost. ## Step by step ### Step 1 · You upload your documentation Manuals, spec sheets and procedures, by line of business, plus your public and private FAQs. ### Step 2 · You paste it into your site With a code snippet or the WordPress plugin. One per brand or domain. ### Step 3 · It answers and qualifies It answers with your documentation and collects visitor details as a lead. ### Step 4 · It hands off to a person The conversation lands in the unified inbox, and an agent accepts it and takes over. Chatbot conversations arrive in the same inbox as WhatsApp, ready for a person to accept. ### marIA in Web chatbot marIA answers with your documentation and FAQs, qualifies the visitor and hands the conversation to a person. In the inbox, it suggests replies to the agent while they help the customer. Every operation is logged with who ran it, the model and its cost. Spending has the monthly cap you set, and when it is reached marIA stops. ## It fits every area Industry solutions [attendo Ticketing](https://attendo.me/en/ticketing) [attendo CRM](https://attendo.me/en/crm) [attendo After-Sales](https://attendo.me/en/after-sales-service) [attendo CMMS](https://attendo.me/en/cmms) [attendo Customer Service](https://attendo.me/en/customer-service) ### Industries that use it - [Repair and after-sales service](https://attendo.me/en/industries/after-sales-repair): Every brand with its contract and SLA - [IT services and MSPs](https://attendo.me/en/industries/it-services): Every channel in one record - [And any other business](https://attendo.me/en/industries): attendo can be set up for any line of business. See all industries ## Where it fits (and where it does not) - It is not a standalone live chat: it is one more channel in the unified inbox, alongside the rest of the customer’s conversations. ## Modules that go hand in hand ### [Asynchronous and real-time communications](https://attendo.me/en/modules/channels) Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel ### [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal) Customers, subcontractors and partners reach their own, your brand ### [Sales AI](https://attendo.me/en/modules/ai-crm) The AI in attendo CRM: clean, scored leads with a draft reply ### [attendo Flows, Business Process Flow (BPF) and AI-Flows](https://attendo.me/en/modules/flows) Flows, phased processes with approvals, and AI inside the flow ## Glossary terms Support and service ### Omnichannel Omnichannel support Omnichannel means that every channel a customer uses to contact you feeds the same record and the same conversation. Support and service ### First response time FRT First response time is how long your team takes to send a meaningful reply after a ticket comes in. Support and service ### Customer portal Self-service portal A customer portal is the web space where your customers check and open their requests without having to call you. Customer service ### Unified inbox Omnichannel inbox · shared team inbox A unified inbox is the screen where a team receives and answers conversations from all its channels, such as WhatsApp, website chat or Teams, without switching programs. [See all 53 glossary terms](https://attendo.me/en/glossary) ## Frequently asked questions ### Is it trained on my data? It does not need to be. It looks up your documentation at the moment it answers, and cites where the answer comes from. ### Can I have one chatbot per brand? Yes. You create several, one per brand or domain, each with its own documentation. ### What happens when the chatbot does not know? It hands the conversation to a person. It appears in the unified inbox, and an agent accepts it and carries on with the whole conversation in front of them. ### Does it work on WordPress? Yes, with its plugin. On any other website, by pasting a code snippet. ### Can it help win customers? Yes. It collects visitor details and saves them as a lead; with [Sales AI](https://attendo.me/en/modules/ai-crm), classified and scored. ## Try it with your processes We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)