--- title: "Employee time tracking and working time records | attendo" description: "Time logged to each document and working time records with clock-ins, pauses with a reason and a report per person. And with humaneo, the rest of HR." url: "https://attendo.me/en/modules/time-tracking" lang: "en" --- # Working hours, right where the work is attendo tracks two kinds of time: what each person spends on each document, and their workday, with clock-ins and pauses. If you also subscribe to humaneo, you cover the rest of HR. - Time per document - Clock-ins and pauses with a reason - Report per person ## Time tracking: what it does ### Time per document Every ticket, work order or service report keeps the time each person spent on it. Those hours feed profitability per customer and per contract. They are logged for agents without a license too. ### Clock-ins and activities Each person clocks in and out and notes which activity they are working on. The record lives on the same platform as their tickets, work orders and schedule. ### Pauses with a reason Every pause is recorded with its reason. The whole workday can be read, with time worked and time paused, without rebuilding timesheets at month-end. ### Time tracking report The time tracking report per agent, with filters and export to Excel or PDF. And if you want it in your inbox every week, you schedule its delivery. ### With humaneo, the rest of HR [humaneo](https://attendo.me/en/add-ons/humaneo) is a separate, optional subscription. With it, attendo covers the functions of HR software, except payroll. Each person’s working hours come in every 15 minutes: holidays, vacations and absences, never the reason. ### Evidence for the supervisor With humaneo, attendo sends it evidence of the actions taken in attendo, with a per-person switch that starts off. A supervisor reviews it and assesses the team’s efficiency. ## Step by step This is how it is used day to day, on the same document as the rest of the modules. ### Step 1 · You load the business calendar Schedules, holidays and absences for each person, or actual working hours from humaneo. ### Step 2 · Everyone records their workday Clock-ins, activities and pauses with their reason. ### Step 3 · They log time to their work Each ticket, work order or service report adds up the hours of whoever works on it. ### Step 4 · Coordinators put it to use Field Radar and the daily dispatch plan know who is working. ### Step 5 · You review it in the report Per person, with export and scheduled delivery by email. ## It fits every area Industry solutions [attendo Field Service](https://attendo.me/en/field-service) [attendo Ticketing](https://attendo.me/en/ticketing) [attendo CMMS](https://attendo.me/en/cmms) [attendo Projects](https://attendo.me/en/projects) [attendo Compliance](https://attendo.me/en/compliance) ### Industries that use it - [IT services and MSPs](https://attendo.me/en/industries/it-services): Every contract with its SLA and prepaid hours - [Contractors, construction and engineering](https://attendo.me/en/industries/contractors): The job, with its plan and its cost - [Consulting and professional services](https://attendo.me/en/industries/professional-services): Hours that get logged, retainers that add up - [And any other business](https://attendo.me/en/industries): attendo can be set up for any line of business. See all industries ## Where it fits (and where it does not) - It does not run payroll, not even with humaneo. Without humaneo, attendo handles time per document and working time records, not the rest of HR. ## Modules that go hand in hand ### [Scheduling and calendar](https://attendo.me/en/modules/calendar) The team’s schedule, based on each person’s real working hours ### [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app) The service report on your phone, offline, and a map of who can go ### [attendo Tasks](https://attendo.me/en/modules/tasks) Tasks inside the document or standalone, with a date and an owner ## Glossary terms Projects ### Timesheet Time entries · project time tracking A timesheet is the record of the time each person spends on each project, task or customer, used to know what each job costs and what is billable. Support and service ### Hour bank Prepaid hours · block of hours An hour bank is a block of service hours bought in advance that is drawn down as work is done. Field work ### Service report Job sheet · field service report A service report is the document that records what the technician did on a job: tasks, time, materials, notes and evidence. Sales and customers ### Customer profitability Account profitability Customer profitability is the difference between what you bill an account and what it costs you to serve it. [See all 53 glossary terms](https://attendo.me/en/glossary) ## Frequently asked questions ### Does it work as a working time record? Yes: it captures each person’s clock-ins, activities and reasons for each pause. ### Do I need humaneo? Not for time per document or working time records. humaneo is a separate subscription if you want the rest of HR: with it, attendo covers the functions of HR software, except payroll. See [attendo + humaneo](https://attendo.me/en/add-ons/humaneo). ### What is the difference between time per document and the workday? Time per document tells you how much went into each job. The workday tells you when each person worked, with their clock-ins and pauses. attendo tracks both. ### Can the coordinator see who is on a break? Yes. In Field Radar each technician appears by status, including on a break or off shift. ### Is there a report to review it? Yes, the time tracking report per agent, with filters, export and scheduled delivery by email. ## Try it with your processes We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)