--- title: "Online appointment booking on your real schedule | attendo" description: "Appointment types, proposals from the ticket or the conversation and a booking page on your real schedule. The customer reschedules or cancels from a link." url: "https://attendo.me/en/modules/online-booking" lang: "en" --- # Your customer picks a slot, without calling you Your agent proposes an appointment from the ticket or the conversation, or the customer books on your page. Only free slots are offered, with the schedule and planned jobs already taken out. - In person, by phone or online - Slots on the real schedule - Customers reschedule and cancel ## Appointments and online booking: what it does ### Your appointment types You set up your appointment types, each with its length: in person, by phone, online or hybrid. An inspection, a diagnostic visit or a sales meeting. ### Propose an appointment From the record or from a conversation, the agent proposes slots when the host, the guests and the room are free. Once confirmed, the email, the task in the calendar and the event for their calendar go out. ### A page to book Each booking page has its own public link, which you share on your website, in an email or on WhatsApp. The customer opens it and picks the appointment type and the slot that suits them. ### On real working hours Availability comes from each person’s business calendar and takes out their schedule and planned jobs. With humaneo, actual working hours come in on their own. ### Changes, cancellations and no-shows The customer reschedules or cancels from their link or their portal. Confirmed, rescheduled, canceled or no-show, each status can trigger a flow: a reminder, an alert or a task. ### Online, with its meeting If the appointment is online, it includes its Teams or Meet meeting and checks your company’s Outlook or Google Calendar availability. It is set up with your account during onboarding. ## Step by step This is how it is used day to day, on the same document as the rest of the modules. ### Step 1 · You set up your appointment types With their length and whether they are in person, by phone or online. ### Step 2 · You propose or share the link From the ticket or the conversation, or with your booking page on your website, in your emails or on WhatsApp. ### Step 3 · The customer picks a slot Based on your team’s real availability, with holidays, absences and planned jobs. ### Step 4 · The confirmation goes out With the email, the task in the calendar and the event for their calendar. And, if you want, its reminder through a flow. ## It fits every area Industry solutions [attendo Field Service](https://attendo.me/en/field-service) [attendo After-Sales](https://attendo.me/en/after-sales-service) [attendo Ticketing](https://attendo.me/en/ticketing) [attendo Customer Service](https://attendo.me/en/customer-service) ### Industries that use it - [HVAC and refrigeration](https://attendo.me/en/industries/hvac): Technicians work offline and close on site - [Repair and after-sales service](https://attendo.me/en/industries/after-sales-repair): Every brand with its contract and SLA - [And any other business](https://attendo.me/en/industries): attendo can be set up for any line of business. See all industries ## Where it fits (and where it does not) - Appointment types do not come ready-made: you set them up before you publish the page. - It is not a tool for booking meeting rooms or desks in your office. ## Modules that go hand in hand ### [Scheduling and calendar](https://attendo.me/en/modules/calendar) The team’s schedule, based on each person’s real working hours ### [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app) The service report on your phone, offline, and a map of who can go ### [attendo Flows, Business Process Flow (BPF) and AI-Flows](https://attendo.me/en/modules/flows) Flows, phased processes with approvals, and AI inside the flow ### [Asynchronous and real-time communications](https://attendo.me/en/modules/channels) Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel ## Glossary terms Projects ### Resource utilization Team workload · utilization rate Resource utilization is the share of each person’s available hours that is already committed to planned work, measured by day, week or month. Field work ### Field service management FSM Field service management is the management of technical work that happens outside the office: planning who goes where, doing the job, documenting it and closing it. [See all 53 glossary terms](https://attendo.me/en/glossary) ## Frequently asked questions ### Can my customer book from the website? Yes. You share the link to your booking page, and they pick the appointment type and the slot based on your team’s real availability. ### Are slots offered on holidays or vacation days? No. Availability comes from each person’s business calendar, with holidays, vacations and absences, and it takes out jobs already planned. ### Can the customer reschedule or cancel? Yes, from their link or their portal. And your team marks whether they attended or did not show up. ### Is the Teams or Meet meeting created? Yes, if the appointment is online. With the calendar permission of your Microsoft 365 or Google Workspace, which is set up during onboarding. ### Is the customer reminded of the appointment? Yes, with attendo Flows: the confirmation and the reminder go out by email, text message or WhatsApp. ## Try it with your processes We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)