--- title: "QR code forms for tickets and issue reports | attendo" description: "Forms with a public URL or QR code that create the ticket, issue or lead on submission. No username or password, with the asset and customer identified." url: "https://attendo.me/en/modules/forms" lang: "en" --- # The ticket comes in with no call and no login A QR code on the equipment, in the hallway or at the booth. Whoever is in front of it scans it, fills in just what is needed and the document is born classified, with its type and priority. - No account or license - Public URL or QR code - Every submission, one document ## attendo Forms: what it does ### QR per equipment or site A QR code per piece of equipment makes the ticket arrive linked to the machine and its customer. A QR code per site, at the front desk or the entrance, collects general requests. ### Every submission, one document The submission creates the breakdown ticket, the building issue, the support request or the lead, with its type and priority. And it lands in the right group’s queue. ### Access levels A form can be public, internal, for customers or for suppliers. None asks for a password: restricted levels get in with an access link. ### Change questions, not labels The QR code points to the equipment, and each piece of equipment chooses which form it opens. If you change the questions tomorrow, the labels already stuck on stay valid and you reprint nothing. ### Leads from trade shows “Request information” or “Book a demo”: each submission comes in as an opportunity in your pipeline. With a QR code at the booth, the show no longer ends in a pile of business cards. ### Submission history You see the submissions of each form and export their history. What happens next with each ticket stays on its own timeline. ## Step by step This is how it is used day to day, on the same document as the rest of the modules. ### Step 1 · Build the form With just the right questions: who is reporting, a phone number, which equipment and what is wrong. Only what cannot be missing is required. ### Step 2 · Publish it With its public URL on your website, or printed as a QR code on the equipment, in the room or at the booth. ### Step 3 · Someone fills it in From their phone, with no username or password. If it comes from the equipment’s QR code, the asset and customer are already filled in. ### Step 4 · The document is born With its type and priority, in the right person’s queue. It is worked like any other, with its SLA and its timeline. ## It fits every area Industry solutions [attendo CMMS](https://attendo.me/en/cmms) [attendo CRM](https://attendo.me/en/crm) [attendo Field Service](https://attendo.me/en/field-service) [attendo After-Sales](https://attendo.me/en/after-sales-service) [attendo Ticketing](https://attendo.me/en/ticketing) [attendo Customer Service](https://attendo.me/en/customer-service) [attendo Flows](https://attendo.me/en/flows) [attendo Compliance](https://attendo.me/en/compliance) ### Industries that use it - [Manufacturing and industrial plants](https://attendo.me/en/industries/manufacturing): Preventive, corrective and predictive on the same asset - [Equipment manufacturers and distributors](https://attendo.me/en/industries/equipment-manufacturers): Every unit sold, with its warranty - [Compliance for consulting firms](https://attendo.me/en/industries/compliance): The channel, with its deadlines tracked - [Hospitality, retail and multi-site](https://attendo.me/en/industries/multi-site-operations): Locations report with a QR code - [And any other business](https://attendo.me/en/industries): attendo can be set up for any line of business. See all industries Use cases by department [Quality control](https://attendo.me/en/use-cases/quality) [Human resources](https://attendo.me/en/use-cases/human-resources) [Regulatory compliance](https://attendo.me/en/use-cases/regulatory-compliance) [Purchasing](https://attendo.me/en/use-cases/purchasing) [Internal IT and employee help desk](https://attendo.me/en/use-cases/internal-it) [Facilities and office services](https://attendo.me/en/use-cases/general-services) [Occupational health and safety](https://attendo.me/en/use-cases/health-and-safety) [Public sector](https://attendo.me/en/use-cases/public-sector) ## Where it fits (and where it does not) - Forms are built on desktop, not from a phone. ## Modules that go hand in hand ### [Asynchronous and real-time communications](https://attendo.me/en/modules/channels) Email, WhatsApp, Teams, Meet, web chat and phone, channel by channel ### [attendo Checklist](https://attendo.me/en/modules/checklists) Inspections with photo, signature and location, closed on site ### [attendo Flows, Business Process Flow (BPF) and AI-Flows](https://attendo.me/en/modules/flows) Flows, phased processes with approvals, and AI inside the flow ### [Satisfaction surveys](https://attendo.me/en/modules/surveys) Ask for feedback on closing and turn a low score into work ## Glossary terms Maintenance ### Asset An asset is any piece of equipment, machine or installation whose maintenance you keep track of: its record, its location, its history and its costs. Support and service ### Customer portal Self-service portal A customer portal is the web space where your customers check and open their requests without having to call you. Sales and customers ### Sales pipeline Pipeline The sales pipeline is the set of open sales opportunities, organized by the stage each one is in. Processes and automation ### Approval workflow Approval process · sign-off workflow An approval workflow is the path a request follows until someone with authority accepts or rejects it: who approves, in what order, within what limits and by when. [See all 53 glossary terms](https://attendo.me/en/glossary) ## Frequently asked questions ### Does the person filling in the form need an account? No. They open it with the URL or by scanning the QR code, with no username, no password and no license. ### If I change the form, do I have to reprint the QR codes? No, if the QR code points to the equipment. Each asset chooses which form it opens, and the label already stuck on stays valid. ### Can it capture leads? Yes. Every “Request information” or “Book a demo” submission creates an opportunity. The form goes on your website or on a QR code at your booth. ### Where does the ticket go? To the right group’s queue, with its type, priority and SLA. From there it is worked like any other document. ## Try it with your processes We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)