--- title: "AI agents that prioritize, with human control | attendo" description: "AI Autopilot scores every document from 0 to 100 with micro-agents and hands it to a person past a threshold. With human review, dry runs and a full log." url: "https://attendo.me/en/modules/ai-autopilot" lang: "en" --- # Agents that prioritize. People who decide. Every document in the process gets a score from 0 to 100. Several micro-agents summarize it, score it and write drafts. Past a threshold it goes to a person, who can take the wheel at any time. - Human review inbox - Dry run with no side effects before publishing - Without AI, it runs as a manual status flow ## AI Autopilot (Multiple AI Agents): what it does ### Micro-agents, each with a role One summarizes the facts of the case and another scores fit or risk. Another drafts the message and another adjusts the score, with its reason. A supervisor asks for human review when needed. ### A score that explains itself Every document carries a score from 0 to 100 with weights you adjust. In sales it is the opportunity score; in maintenance, the criticality score. So you can see where to spend your time. ### Take the wheel whenever you want You choose the mode: automatic, mixed or people only. Past the threshold, the document goes to a person. If someone claims it, the agents stop touching it. ### Human review inbox Whatever the supervisor escalates waits for someone to approve or reject it. You see a readable summary and, collapsed underneath, the technical detail. The document does not move on until then. ### What each agent did A tab on the record explains in plain language what each agent did and why. Every handoff between the AI and a person leaves a summary on the timeline. ### Dry runs and versions You test the process dry with a sample document, step by step and without calling the AI. The validator flags unreachable states, and every published version can be restored. ## Step by step This is how it is used day to day, on the same document as the rest of the modules. ### Step 1 · Copy a template There are templates for sales, for maintenance and a generic one. You adjust states, transitions and score weights, and publish once the validator shows no errors. ### Step 2 · Assign it to a document type Turn on AI Autopilot for the type you want: opportunities, corrective work orders or complaints. New documents of that type enter the process on their own. ### Step 3 · The agents work each document Summary, score and draft appear on the card on the record. The process Kanban board and analytics show where work gets stuck. ### Step 4 · A person takes over Past the threshold, or when the supervisor asks, the document goes to a person. Everything stays in the AI activity and on the timeline. ### marIA in AI Autopilot (Multiple AI Agents) The micro-agents summarize, score, draft and prioritize. Anything going out to a customer waits for a person. The one exception, automatic sending to low-score leads, ships switched off and an administrator turns it on. Every operation is logged with who started it, the model and its cost, under the monthly cap you set. [See how AI is kept under control](https://attendo.me/en/artificial-intelligence#control). ## It fits every area Industry solutions [attendo CRM](https://attendo.me/en/crm) [attendo CMMS](https://attendo.me/en/cmms) [attendo Ticketing](https://attendo.me/en/ticketing) [attendo After-Sales](https://attendo.me/en/after-sales-service) [attendo Customer Service](https://attendo.me/en/customer-service) [attendo Flows](https://attendo.me/en/flows) ### Industries that use it - [Contractors, construction and engineering](https://attendo.me/en/industries/contractors): Bids you can track and get signed - [Hospitality, retail and multi-site](https://attendo.me/en/industries/multi-site-operations): Locations report with a QR code - [And any other business](https://attendo.me/en/industries): attendo can be set up for any line of business. See all industries ## Where it fits (and where it does not) - It does not close deals or work orders: it scores and prioritizes, and closing is up to a person. - Without an AI provider there are no agents and no score. The process runs as a manual status flow. ## Modules that go hand in hand ### [attendo Flows, Business Process Flow (BPF) and AI-Flows](https://attendo.me/en/modules/flows) Flows, phased processes with approvals, and AI inside the flow ### [Sales AI](https://attendo.me/en/modules/ai-crm) The AI in attendo CRM: clean, scored leads with a draft reply ### [AI-CMMS](https://attendo.me/en/modules/ai-cmms) The AI in attendo CMMS: probable diagnosis and criticality ### [Kanban](https://attendo.me/en/modules/kanban) Boards by status for any document type ## Glossary terms Maintenance ### Asset criticality Equipment criticality Asset criticality is the impact that an asset’s failure has on service, production or safety. It helps you share out a maintenance budget that is always limited. Sales and customers ### Sales pipeline Pipeline The sales pipeline is the set of open sales opportunities, organized by the stage each one is in. Support and service ### Escalation Ticket escalation Escalation is handing a case over to a higher level, because of its technical complexity or because it is running late. [See all 53 glossary terms](https://attendo.me/en/glossary) ## Frequently asked questions ### Does AI Autopilot close deals or work orders? No. It scores and prioritizes. The final say belongs to a person, who can take the wheel at any time. ### What if I do not agree with the score? Adjust it. You set the weight of each dimension in the template. And every adjustment an agent makes carries its reason in the AI activity. ### Can it write to a customer without anyone reviewing it? Not by default. Automatic sending exists only for low-score leads, ships switched off and is turned on by an administrator. It is recorded on the timeline. ### What if I do not have an AI provider? The process works as a manual status flow. Nothing breaks, and the agents start working when you connect your provider. ### Which areas is it used in? Any document type. There are templates for sales and maintenance, and a generic one for complaints, tickets or whatever you need. ## Try it with your processes We will show it to you with your own document types and the way you work. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)