--- title: "After-sales service software for repair teams | attendo" description: "After-sales service software: requests from brands and consumers with SLAs, appliance records with warranty, parts, quotes paid online and a signed report." url: "https://attendo.me/en/l/after-sales-service-software" lang: "en" --- # After-sales software for your repair service, from warranty to payment Service requests from brands, insurers and consumers with their SLA, the appliance record with its warranty, parts that do not get lost, quotes the customer accepts and pays from their phone, and the report signed at the customer’s home. - The warranty question is answered on the record - Quote accepted and deposit collected online - Each brand with its own SLA and report - Cloud-based: nothing to install - Data hosted in the European Union - Native iOS and Android app - AI proposes; you decide ## Request a demo with your data We call you, look at your case and show you attendo with your own data. No commitment. ## Every visit hinges on one question Is it under warranty? Do we have the part? What was done last time? When the answer is in one person’s inbox, a second visit is almost certain. ### The warranty lives in someone’s inbox The claim depends on whoever opened it, and it stops when that person is out. ### “Waiting for parts” is a black hole Nobody knows which part is missing, which supplier it was ordered from or when to go back. ### Quotes that never get accepted They go out as a PDF, the customer does not answer and the repair does not happen. ### Brands that ask for reports Turnaround times and satisfaction that someone builds in a spreadsheet every month. ## All your after-sales work, from request to brand report Service requests, appliances, warranties, parts, technicians and payments in the same system. ### Requests from any channel From the brand, the insurer or the consumer, or from the “Request service” QR code on the appliance, with no login. ### Appliance record Serial number, purchase date, warranty end, address, technical data and the history of every job. ### Warranty claims Statuses and deadlines for each claim, approvals by link with no login, and the job’s documents and photos inside. ### Parts and stock Stock in the warehouse and in the van, orders grouped by supplier and every part charged to the appliance it was fitted to. ### Quote with options Repair or replace in the same web quote, with your branding. The customer chooses, accepts, signs and pays the deposit from their phone. ### SLA by brand Deadlines by brand or by customer, with an alert before a breach and dispatch by area or by brand. ### Reports for brands Turnaround times and satisfaction with traffic lights, ready to export, and a portal for the brand or retail chain with its own access. ### Customer satisfaction A survey by email or text message at closing, and a low score opens a recovery case. ## From service request to brand report The story of a service request, in six steps. ### Step 1 · The request comes in From the brand, the insurer or the consumer, with its coverage, its SLA and the agreed time window. ### Step 2 · Dispatch sees it Confirmations, routes and overdue requests on the home screen, and each request in its column. ### Step 3 · The technician arrives informed Serial number, purchase date, warranty end and last job, on the appliance record. ### Step 4 · The decision is made on site If it is under warranty, a claim is opened with the brand. If not, a quote with options goes out. ### Step 5 · The customer accepts and pays From their phone, with the deposit. The second visit goes on the calendar. ### Step 6 · Signed closing A checklist with photos, time on site and signature. The brand gets its turnaround and satisfaction report. ## marIA in your after-sales service attendo’s AI has the appliance history in front of it. Whatever is sent, a person sends it. ### Replies to the customer or the brand marIA writes the draft with the appliance history in front of it. A person sends it. ### Summarizes calls and voice notes What the technician says is written down on the request. ### Handles the portal The chatbot answers common questions and hands over to a person when needed. ### Answers questions about your data Questions about requests, brands and turnaround times in plain language, read-only. **What it does not do:** send drafts: a person sends them. ## From email and spreadsheets to after-sales software What changes when after-sales service stops depending on one person’s memory. | | Email, spreadsheets and paper | attendo After-Sales | | --- | --- | --- | | Warranty | Search for the purchase invoice | On the appliance record | | Claim with the brand | In the inbox of whoever opened it | A document with statuses, deadlines and photos | | Parts | Nobody knows what is missing | Orders by supplier, charged to the appliance | | Out-of-warranty quote | A PDF with no reply | Web quote with acceptance, signature and deposit | | SLA by brand | You find out when it is breached | An alert before a breach | | Report to the brand | A spreadsheet at month end | Turnaround and satisfaction ready to export | ## Connected to what you already use Your connected ERP for invoicing, your email, WhatsApp to talk to the customer and your payment gateway for the deposit. - Odoo - SAP Business One - Business Central - Holded - Microsoft 365 - Google Workspace - WhatsApp - attendo Pay ## For any company, in any industry These are the most common industries. attendo can be set up for any other: your customer types, your fields and your vocabulary. - Repair and technical service - HVAC and industrial refrigeration - Manufacturing and distribution - Technology and software - Retail and franchises - And any other industry ## Other ways to use attendo ### [Field service software](https://attendo.me/en/l/field-service-software) If what you need is to coordinate your technicians: scheduling, routes, app and signed report. ### [CMMS software](https://attendo.me/en/l/cmms-software) If you also maintain equipment with preventive plans: inventory, plans, spare parts and KPIs. ### [Customer service software](https://attendo.me/en/l/customer-service-software) If your customers message you on WhatsApp, call or use the chat: one inbox with each customer’s history. ### [Everything attendo After-Sales does](https://attendo.me/en/after-sales-service) Modules, screenshots and full detail on the attendo website. ## Frequently asked questions ### What is after-sales service software? It is the software for a repair service: it receives service requests, organizes technicians, manages warranties and parts, quotes what the warranty does not cover and closes each job with its report. ### Are after-sales service and a CMMS the same thing? No. After-sales service supports your customers’ products; a CMMS organizes asset maintenance with its plans. In attendo they share assets, work orders, technicians and spare parts. ### Our repair software knows the industry. Why switch? Warranties, brands and workflows are set up during onboarding. What attendo adds is WhatsApp, a portal, web quotes with payment and the same platform for CRM, help desk and what is billable, which goes to your ERP. ### Can the customer accept and pay from their phone? Yes. They receive the quote with your branding, pick an option, accept and pay the deposit. The card never goes through attendo. ### What do we send the brand? The signed report for every job and the turnaround and satisfaction reports for its account, exported. ### Does it connect to manufacturer portals? There are no connectors to manufacturer portals. If the brand offers an API, requests can come in automatically as a project. If not, by email or form. ### Does it replace my invoicing? No. attendo is not an ERP or accounting software: the invoice is issued by your connected ERP, which receives the quote, order and delivery note with no retyping. There are native connectors for Odoo, SAP Business One, Business Central and Holded. ### How much does it cost? It depends on the modules and the people who use it. We do not publish prices on the website: [How much attendo costs](https://attendo.me/en/pricing) explains what the price depends on, and we send you a firm proposal after looking at your case. ## Try it with your service requests Leave us your details and we will show you attendo with your brands, your warranties and your technicians. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)