--- title: "Google Workspace: Gmail, Calendar, Meet, sign-in | attendo" description: "Gmail and Google Workspace mailboxes turned into documents, Google Calendar appointments with Meet and sign-in with Google, using your Google Cloud project." url: "https://attendo.me/en/integrations/google-workspace" lang: "en" --- # attendo + Google Workspace Your customers’ email comes into attendo and turns into documents, and replies go out from the right mailbox. With Google Meet, appointments show up in Google Calendar, and your team signs in with their Google account. Status - Gmail and Google Workspace - Many mailboxes with one service account - Sign-in with Google attendo Google Workspace - from Google Workspace to attendo **Email from your mailboxes** Each email creates or continues a document - from attendo to Google Workspace **Replies from the mailbox or alias** With their delivery status - from attendo to Google Workspace **Google Calendar appointments** With the Meet meeting if it is online ## The service mailbox, answered by hand from Gmail Many service companies run on Google Workspace. Their service mailbox receives requests that are answered from Gmail, by hand and with no record. Nobody knows which customer wrote three times this week or who answered. With Google connected, email comes into attendo, becomes a document with its customer identified, and replies go out from the document with the mailbox address. ## What it does, piece by piece Email, appointments, meetings and sign-in, each with the connection it needs. ### Three ways to connect a mailbox With each person’s authorization (OAuth), with a service account for every mailbox in the domain, or with an app password. ### Email that becomes a document Each email creates or continues a document. With the Gmail API, labels work as folders and send-as aliases are recognized automatically. ### Inbound email within seconds Gmail notifies attendo through Google Cloud and the document is created within seconds. The periodic check keeps running underneath as a safety net. ### Google Calendar appointments attendo reads the availability of people and rooms, offers only free slots and creates the event with its Meet meeting. ### Google Meet meetings The video call is created from the document, with its link, and the record keeps who attended and how long it lasted. ### Sign in with Google Your team signs in with their Google account, in the mobile app too, and attendo still asks for their two-factor code if they have it turned on. ## What travels, and in which direction Without instant inbound email, attendo checks each mailbox every 5 minutes, or as often as you choose. What travels between attendo and Google Workspace, in which direction and when | Data | Direction | When | | --- | --- | --- | | Incoming emails, with their attachments | from Google Workspace to attendo | Within seconds with instant inbound email | | Replies and emails from attendo | from attendo to Google Workspace | On send, or in the background with retries | | Read, trash and spam | from attendo to Google Workspace | When you do it in attendo | | Availability of people and rooms | from Google Workspace to attendo | When the slots for an appointment are calculated | | Appointment event, with its Meet meeting | from attendo to Google Workspace | When it is confirmed, changed or canceled | | Meeting attendees and duration | from Google Workspace to attendo | When the meeting ends | | Identity: the email address | from Google Workspace to attendo | At each sign-in | ## How to get started It is set up in Settings. The first setup is done with you, using your organization’s Google Cloud project. Status ### What you need - A Google Cloud project owned by your organization, with the Gmail API and the consent screen - For several Workspace mailboxes, a service account with domain-wide delegation - For instant inbound email, Cloud Pub/Sub and a verified domain - For appointments and meetings, Google Workspace with the Calendar and Meet APIs **Typical effort.** Half a day with your Google administrator the first time. The Google Cloud project and domain-wide delegation take the most effort, and they are done in Google. ### Step 1 · Google Cloud project Your administrator enables the Gmail API, sets up the consent screen and the client ID, and authorizes your instance’s redirect address. ### Step 2 · Mailboxes in attendo You choose the connection mode and connect each mailbox. Testing the connection shows Google’s exact error before you save. ### Step 3 · Each mailbox, to its queue Who can send, inbound or outbound, aliases and the flows that turn email into documents. ### Step 4 · The optional parts Instant inbound email, Google Calendar appointments, Meet meetings and sign-in with Google. ## What it does not do - **Google Drive** It does not use it for document management: attachments are stored with the document. - **Google Contacts** It does not sync Google contacts with attendo customers. - **Changes made in Google Calendar** If someone moves the appointment in Calendar, attendo does not pick it up: the appointment is changed from attendo. - **Meetings with free Gmail** Meet meetings from the document need Google Workspace with domain-wide delegation. ## What goes with it - [Communications](https://attendo.me/en/communications): Email, WhatsApp, phone and portal on the same record. - [attendo + Microsoft 365](https://attendo.me/en/integrations/microsoft-365): The same, for companies on Microsoft 365. - [attendo Ticketing](https://attendo.me/en/ticketing): Each support email, a ticket with its SLA. - [attendo Field Service](https://attendo.me/en/field-service): Customer appointments and the technician’s schedule. [All integrations](https://attendo.me/en/integrations) Every connection, with its real status. ## Frequently asked questions ### Does it work with free Gmail? Email does, with OAuth or an app password. Meet meetings from the document need Google Workspace. ### Why do we need a Google Cloud project? Because attendo connects with your organization’s credentials, not with a shared app. Access control stays within your company. ### Can I read other people’s mailboxes in the domain? Yes, with the service account and domain-wide delegation, the equivalent of Microsoft shared mailboxes. ### Do appointments show up in my Google Calendar? Yes, with Google Meet connected and calendar permission. They are created in the calendar of the person handling them. ### Do I lose email if instant inbound email fails? No. The periodic check keeps running underneath: at worst, it takes as long as it would without it. ## Connect your Gmail mailbox in the demo We will show you how your emails look as documents and what your Google administrator would need to prepare. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)