--- title: "Multi-site maintenance software: hotels and retail | attendo" description: "Multi-site maintenance for hotels, stores, restaurants and gyms: issues reported by QR code, vendors with SLAs, preventive work and data for every location." url: "https://attendo.me/en/industries/multi-site-operations" lang: "en" --- # Every issue at every location, resolved and costed For hotel groups, retail chains and franchises, restaurant groups and fitness clubs. Staff report with a QR code, the vendor works to its SLA and headquarters sees the whole network. - Issues by QR code, with photo and location - Vendors with their SLA and rating - Dashboards by location and region ## Is it right for your company? For companies that maintain many similar locations spread across the map: - Hotel groups and independent hotels - Retail chains and franchises - Restaurant groups - Gyms and fitness clubs Not on the list? attendo can be set up for any line of business, with your document types, your fields and your vocabulary. ## Dozens of locations, one phone line In a network, every location reports however it can and every vendor works its own way. Headquarters finds out late and without data. ### Issues by phone and WhatsApp The manager calls, texts or sends a photo. With no priority or follow-up, the same issue gets reported three times. ### Vendors nobody tracks HVAC, kitchens and electrical are serviced by outside vendors. Nobody knows how long they take, and there is no evidence of what they did. ### Preventive work with no shared calendar Each location has its HVAC, kitchen and fire protection inspections. Nobody sees the calendar for the whole network. ## Each challenge, with the modules that solve it They are modules of the same platform: you turn on the ones you use, and they all work on the same record. ### Locations report with a QR code Staff scan the QR code on the equipment or room and fill in a form with a photo and location, with no login. The issue is created with the location, the asset and the priority. AI Autopilot gives it an urgency score, so urgent work goes first. - [attendo Forms](https://attendo.me/en/modules/forms) - [Assets and inventory](https://attendo.me/en/modules/assets) - [Flows and AI-Flows](https://attendo.me/en/modules/flows) - [AI Autopilot (Multiple AI Agents)](https://attendo.me/en/modules/ai-autopilot) ### Vendors with their portal and their SLA Vendors receive the work in their portal, with the SLA from their contract. When it closes, the location can rate the service, and reports compare response times by vendor. - [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal) - [Contracts and SLA](https://attendo.me/en/modules/contracts-and-sla) - [Satisfaction surveys](https://attendo.me/en/modules/surveys) - [Reports and dashboards](https://attendo.me/en/modules/reports-and-dashboards) ### Preventive work across the network, in view Plans by location and asset, and dashboards by location, region or line of business. Headquarters sees what is pending, what is overdue and what each location costs. And with AI-Chat it asks which locations have the most issues this month. - [Assets and inventory](https://attendo.me/en/modules/assets) - [Kanban](https://attendo.me/en/modules/kanban) - [Scheduling and calendar](https://attendo.me/en/modules/calendar) - [AI-Chat and DB Assistant](https://attendo.me/en/modules/ai-chat) ## A walk-in cooler fails at one of the chain’s restaurants From the QR code on the door to the headquarters report, without a single phone call. Example scenario, with made-up data. ### Step 1 · The manager scans the QR code The cooler is losing temperature. The manager scans the QR code on the door, takes a photo and marks it urgent. ### Step 2 · It reaches the vendor The issue lands in the refrigeration vendor’s portal with the SLA from its contract. Headquarters sees it on its board. ### Step 3 · Repaired with evidence The vendor’s technician closes the report in the portal, with photos and the arrival time. ### Step 4 · Rated and analyzed The manager rates the service. At month-end, the dashboard compares times and costs by location and by vendor. ## Where to start They are the same platform with each area’s modules turned on. Start with one and add the rest without migrating anything. - [attendo CMMS](https://attendo.me/en/cmms): Start here: assets, plans and work orders for every location. - [attendo Ticketing](https://attendo.me/en/ticketing): For network-wide issues: QR codes, priority and SLAs. - [attendo Field Service](https://attendo.me/en/field-service): If your own crew visits the locations. - [attendo Customer Service](https://attendo.me/en/customer-service): To serve your end customers on WhatsApp and chat, with surveys and reviews. ## marIA across a network of locations It brings order to incoming issues and answers with data from the whole network. ### Puts urgent first It scores each issue using the asset, the location and what the manager reports, so urgent work goes first. ### Ask the network “Which locations have the most HVAC issues this month?” It answers with your data and shows the query. ### Sums up a location Open issues, pending preventive work and slow vendors, in one paragraph, before the district manager visits. **What it does not do:** It does not assign vendors or close issues without a person. ## What attendo does not do Better to know before the demo. And if your case calls for another tool, we will tell you. - **Not a PMS, POS or booking engine** attendo does not manage rooms, sales or guest reservations. Its booking module is for online appointments. - **No space or room booking management** Maintaining the network, yes. Managing spaces belongs in another tool. - **Your accounting stays put** attendo prepares what is billable, and the invoice is issued by your connected ERP: Odoo, Business Central, SAP Business One, Holded or another one through API v4. attendo is not an ERP or accounting software. ## Regulations you can document The obligation is yours and your engineer’s or advisor’s. attendo helps you document every inspection and every step, with its date, its author and its evidence. - **RITE (Spain) · building thermal installations** Each location’s HVAC inspections, as plans with their checklist. - **RIPCI (Spain) · fire protection systems** Each location’s fire protection inspections, with the signed record. - **HACCP · food safety** Kitchen and temperature checks at restaurants, as periodic checklists. ## Before you decide An honest comparison and a calculator with its assumptions in plain view. ### [attendo vs. Fracttal](https://attendo.me/en/comparisons/attendo-vs-fracttal) A solid, specialized CMMS. attendo adds the customer, the contract, the service requests and what is billable. CMMS ### [Corrective vs. preventive maintenance](https://attendo.me/en/calculators/corrective-vs-preventive-maintenance) What unplanned breakdowns cost you a year, compared with a preventive maintenance plan you set yourself. **You need:** Breakdowns a year, downtime hours, cost of downtime and cost of repair ## Related use cases - [Facilities and office services](https://attendo.me/en/use-cases/general-services): Offices in order, vendors on record - [Purchasing](https://attendo.me/en/use-cases/purchasing): Purchases approved, ordered and received, with a trail ### Other industries - [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance) - [HVAC and refrigeration](https://attendo.me/en/industries/hvac) - [Repair and after-sales service](https://attendo.me/en/industries/after-sales-repair) - [IT services and MSPs](https://attendo.me/en/industries/it-services) - [Manufacturing and industrial plants](https://attendo.me/en/industries/manufacturing) - [Equipment manufacturers and distributors](https://attendo.me/en/industries/equipment-manufacturers) - [Energy and renewables](https://attendo.me/en/industries/energy-renewables) - [Testing, inspection and laboratories](https://attendo.me/en/industries/testing-inspection) - [Contractors, construction and engineering](https://attendo.me/en/industries/contractors) - [Compliance for consulting firms](https://attendo.me/en/industries/compliance) - [Elevators and escalators](https://attendo.me/en/industries/elevators) - [Consulting and professional services](https://attendo.me/en/industries/professional-services) [See all industries](https://attendo.me/en/industries) ## Frequently asked questions ### How do location staff report an issue? By scanning the QR code on the equipment or room, with no username or password. The form captures the photo and location, and the issue arrives with the location identified. ### Can outside vendors work in attendo? Yes, in the vendor portal: they receive the work, close it with their report and photos, and it stays in the location’s history. ### Can I see data by location and region? Yes. Dashboards filter by location, region or line of business, and reports compare times and costs. ### Does it work for hotels? For their maintenance, yes: rooms, HVAC, kitchens and common areas. Reservations and room management stay in your PMS. ### Can I start with a few locations? Yes. The usual approach is to start with one region or brand and roll it out to the network once it works. ### Does it connect with my ERP? Yes, with Odoo, Business Central, SAP Business One and Holded, and with the API and webhooks for everything else. ## Bring three locations and their vendors We will show you attendo with your locations, your assets and your maintenance contracts. If it is not a fit, we will tell you. Would you rather try it yourself? [Request a trial account](https://attendo.me/en/trial) and we will set it up with your case. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)