--- title: "Elevator and escalator maintenance software | attendo" description: "Maintenance for elevators, automatic doors and platform lifts: scheduled inspections across your portfolio, entrapments with SLAs and deficiencies corrected." url: "https://attendo.me/en/industries/elevators" lang: "en" --- # Every unit inspected, every entrapment measured For independent elevator service companies, automatic doors, platform lifts and escalators. Inspections on schedule, entrapments sent to the closest technician and every deficiency corrected with evidence. - Inspections across the portfolio, by technician and zone - Entrapments with priority and SLA - Building owners check their portal ## Is it right for your company? For companies that maintain elevators, lifts and access equipment: - Independent elevator service companies - Automatic and garage doors - Platform lifts and stair lifts - Escalators and moving walks Not on the list? attendo can be set up for any line of business, with your document types, your fields and your vocabulary. ## Many units, thin margins An elevator service company lives on doing the same job well every month. And on responding fast when something stops. ### Periodic inspections for the whole portfolio Every unit has its inspection and frequency. Splitting them by technician and zone every month takes days of spreadsheet work. ### Entrapments at any hour Trapped passengers and breakdowns with committed response times, around the clock. You need to know instantly who is closest. ### Inspection deficiencies with deadlines The periodic inspection leaves deficiencies that must be corrected in time. Proving it later means digging up reports and photos. ## Each challenge, with the modules that solve it They are modules of the same platform: you turn on the ones you use, and they all work on the same record. ### Inspections for the whole portfolio, on autopilot Plans create each unit’s work orders on their due date, split by technician and zone in the scheduling calendar. Technicians see them in the app, ordered by route. - [Assets and inventory](https://attendo.me/en/modules/assets) - [Scheduling and calendar](https://attendo.me/en/modules/calendar) - [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app) - [Kanban](https://attendo.me/en/modules/kanban) ### Entrapments go to the closest technician A service contract with its SLA, prioritized requests with notifications, and Field Radar to see who is free and closest. Requests come in by phone, WhatsApp or portal. - [Contracts and SLA](https://attendo.me/en/modules/contracts-and-sla) - [Telephony](https://attendo.me/en/modules/telephony) - [Communications](https://attendo.me/en/modules/channels) - [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app) ### Every deficiency, corrected with evidence Each inspection deficiency is a work order with a due date, checklist, photos and signature. The building owner or property manager checks it in their portal. - [attendo Checklist](https://attendo.me/en/modules/checklists) - [attendo eSign](https://attendo.me/en/modules/esign) - [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal) - [Timeline](https://attendo.me/en/modules/timeline) ## An entrapment on a Sunday night From the emergency call to the report the building owner sees, with every time logged. Example scenario, with made-up data. ### Step 1 · The call comes in The on-call service receives the call from the elevator. The request opens with the unit, the building and entrapment priority. ### Step 2 · The closest tech goes Field Radar shows the on-call technician ten minutes away. The request lands in the app with the unit’s history. ### Step 3 · Rescue and repair The technician frees the passenger, checks the controller and notes the cause. Arrival and rescue times stay on the request. ### Step 4 · The owner sees it The building manager checks the signed report in the portal, with the response time against the contract. ## Where to start They are the same platform with each area’s modules turned on. Start with one and add the rest without migrating anything. - [attendo CMMS](https://attendo.me/en/cmms): Start here: units, inspection plans and work orders. - [attendo Field Service](https://attendo.me/en/field-service): For on-call duty and routes: app, Field Radar and signatures. - [attendo Ticketing](https://attendo.me/en/ticketing): If building requests are coming in from everywhere. ## marIA at an elevator company It summarizes and answers with the history of every unit. ### Sums up the unit Breakdowns, inspections and open deficiencies for an elevator, in one paragraph, before you talk to the building owner. ### Ask your portfolio “Which units have open deficiencies due this month?” It answers with your data and shows the query. ### Likely diagnosis Using the unit’s history, AI-CMMS proposes the most likely cause of a recurring breakdown. **What it does not do:** It does not answer emergency calls or dispatch rescues without a person. ## What attendo does not do Better to know before the demo. And if your case calls for another tool, we will tell you. - **Recurring billing, in your ERP** Recurring billing per unit is handled by your connected ERP. attendo sends it what it needs. - **Inspection frequencies are configured** attendo does not ship preloaded frequencies for each type of unit: they are set up in the plans with your engineer. - **No certifications of its own** attendo does not hold ISO 27001 or ENS. If a customer requires them in a bid, let’s talk first. ## Regulations you can document The obligation is yours and your engineer’s or advisor’s. attendo helps you document every inspection and every step, with its date, its author and its evidence. - **Royal Decree 355/2024 (Spain) · elevators** Periodic inspections and deficiency correction, as plans and work orders with due dates and evidence. ## Before you decide An honest comparison and a calculator with its assumptions in plain view. ### [Best CMMS software 2026](https://attendo.me/en/comparisons/best-cmms-software-2026) Ten maintenance software options, with no scores: what each one does well and who it is for. Ticketing ### [Cost of missing the SLA](https://attendo.me/en/calculators/sla-breach-cost) What late tickets add up to per month and per year: contract penalties and the hours spent explaining and compensating. **You need:** Tickets a month, percentage breached, penalty and handling hours ## Related use cases [Customer service](https://attendo.me/en/use-cases/customer-service): Every channel, one conversation ### Other industries - [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance) - [HVAC and refrigeration](https://attendo.me/en/industries/hvac) - [Repair and after-sales service](https://attendo.me/en/industries/after-sales-repair) - [IT services and MSPs](https://attendo.me/en/industries/it-services) - [Manufacturing and industrial plants](https://attendo.me/en/industries/manufacturing) - [Equipment manufacturers and distributors](https://attendo.me/en/industries/equipment-manufacturers) - [Energy and renewables](https://attendo.me/en/industries/energy-renewables) - [Testing, inspection and laboratories](https://attendo.me/en/industries/testing-inspection) - [Contractors, construction and engineering](https://attendo.me/en/industries/contractors) - [Compliance for consulting firms](https://attendo.me/en/industries/compliance) - [Consulting and professional services](https://attendo.me/en/industries/professional-services) - [Hospitality, retail and multi-site](https://attendo.me/en/industries/multi-site-operations) [See all industries](https://attendo.me/en/industries) ## Frequently asked questions ### How are inspections organized across the portfolio? Each unit is an asset with its inspection plan. Plans create the work orders on their due date, and the scheduling calendar splits them by technician and zone. ### How are entrapments handled? As requests with the highest priority and the contract’s rescue SLA. Field Radar shows which technician is free and closest. ### What does the building owner see? In their portal, their units, their requests, the signed reports and the open deficiencies, if you choose to show them. ### Does it handle the required frequency for each unit? You configure it in the plans, with the frequency your engineer specifies. attendo creates the work orders and keeps the evidence. ### Does it work for automatic and garage doors? Yes. They are units with their own record, plan and history, just like an elevator. ### Does it bill maintenance fees? No. Recurring billing is handled by your connected ERP, because attendo is not an ERP or accounting software. attendo connects natively with Odoo, Business Central, SAP Business One or Holded. ## Bring a sample of your portfolio We will show you attendo with your units, your plans and your rescue contracts. If something does not fit, we will tell you. Would you rather try it yourself? [Request a trial account](https://attendo.me/en/trial) and we will set it up with your case. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)