--- title: "Repair service management software | attendo" description: "Service requests from manufacturers, insurers and consumers with their SLAs, a unit record with its warranty, online quotes, parts and payment in one record." url: "https://attendo.me/en/industries/after-sales-repair" lang: "en" --- # Every unit with its history, every brand with its SLA For authorized service centers, independent multi-brand shops and manufacturers’ in-house service. Requests arrive with the brand and its terms, the warranty is settled before the visit and the part on order never drops out of sight. - Contract and SLA per brand or insurer - Warranty or quote, before the visit - Parts and stock across several warehouses ## Is it right for your company? If you repair equipment, for one brand or for any brand. The most common profiles: - Authorized service centers - Independent multi-brand repair shops - Appliance and electronics repair - Commercial kitchen and laundry equipment service - Manufacturers’ in-house service Not on the list? attendo can be set up for any line of business, with your document types, your fields and your vocabulary. ## Three different customers on every request The brand sets the terms, the insurer pays and the consumer opens the door. Each one expects something different from the same request. ### Every brand, its own terms Requests from brands, insurers and consumers come in through different channels. The SLA and what can be billed change every time, and people check them from memory. ### Warranty gets decided at the customer’s door Without the serial number and purchase date at hand, the technician finds out on site whether it is warranty or billable. Sometimes they leave without getting paid. ### Repairs stalled for a part The request sits at “waiting for parts” and nobody knows when the part arrives, which warehouse has it or who needs to be told. ## Each challenge, with the modules that solve it They are modules of the same platform: you turn on the ones you use, and they all work on the same record. ### Every brand with its contract and SLA Service contracts per brand or insurer, with the SLA running on your business calendar. Requests come in by email, WhatsApp, phone, website chatbot or portal, and consumers book their own appointment online. - [Contracts and SLA](https://attendo.me/en/modules/contracts-and-sla) - [Communications](https://attendo.me/en/modules/channels) - [Web chatbot](https://attendo.me/en/modules/web-chatbot) - [Appointments and online booking](https://attendo.me/en/modules/online-booking) ### Warranty or quote, before the visit The unit record keeps the serial number, purchase date and warranty. If the repair is not covered, the quote goes out as a web quote: the customer accepts it, signs it and pays the deposit. - [Assets and inventory](https://attendo.me/en/modules/assets) - [Web quotes](https://attendo.me/en/modules/quotes-and-web-offers) - [attendo eSign](https://attendo.me/en/modules/esign) - [attendo Pay](https://attendo.me/en/modules/pay) ### The part on order, always in view Planned parts are reserved on the request. Stock is spread across several warehouses, with transfers between them, and purchase orders are created automatically when something runs short. - [Warehouse, purchasing and stock](https://attendo.me/en/modules/purchasing-and-stock) - [Kanban](https://attendo.me/en/modules/kanban) - [Flows and AI-Flows](https://attendo.me/en/modules/flows) ## A washer under warranty that needs a part From the brand’s request to a repair closed on time, with a transfer between warehouses along the way. Example scenario, with made-up data. ### Step 1 · The brand sends the request It arrives by email with the serial number. attendo links it to the brand’s contract and starts its SLA clock. ### Step 2 · The warranty is checked The unit record confirms the purchase date: it is covered. The consumer picks a time slot on the booking page. ### Step 3 · The drain pump is missing The technician diagnoses the problem and orders the part from the app. The other branch has one in stock, so a transfer is requested. ### Step 4 · Closed and reported Second visit, repair and customer signature. The brand gets the report and the request closes within its deadline. ## Where to start They are the same platform with each area’s modules turned on. Start with one and add the rest without migrating anything. - [attendo After-Sales](https://attendo.me/en/after-sales-service): Start here: units, warranties, quotes and brands. - [attendo Field Service](https://attendo.me/en/field-service): For your technicians’ schedule and app. - [attendo Ticketing](https://attendo.me/en/ticketing): If phone and WhatsApp support is falling short. ## marIA at a repair business Less time on the phone, and records anyone can pick up at first glance. ### Drafts the reply It writes the message to the customer or the brand with the real status of the request. You review it before it goes out. ### Sums up the record Unit, warranty, visits, parts and calls, in one paragraph, for whoever picks up the request halfway through. ### Reviews calls It summarizes recorded calls and flags the ones worth reviewing, with the AI call monitoring in telephony. **What it does not do:** It does not decide whether a repair is under warranty: the unit record says so and a person confirms it. ## What attendo does not do Better to know before the demo. And if your case calls for another tool, we will tell you. - **Each manufacturer’s portal, through the API** Connecting to a specific brand’s portal is done with the API, as a project. There are no ready-made connectors for every manufacturer. - **Your accounting stays put** attendo prepares what is billable, and the invoice is issued by your connected ERP: Odoo, Business Central, SAP Business One, Holded or another one through API v4. attendo is not an ERP or accounting software. - **Not a parts store** attendo tracks your stock and your purchasing, but it does not sell parts to the public. ## Before you decide An honest comparison and a calculator with its assumptions in plain view. ### [attendo vs. Excel](https://attendo.me/en/comparisons/attendo-vs-excel) The tool you already have open. When to stick with your spreadsheet and when it is costing you more than it seems. Ticketing ### [Cost of missing the SLA](https://attendo.me/en/calculators/sla-breach-cost) What late tickets add up to per month and per year: contract penalties and the hours spent explaining and compensating. **You need:** Tickets a month, percentage breached, penalty and handling hours ## Related use cases - [Customer service](https://attendo.me/en/use-cases/customer-service): Every channel, one conversation - [Purchasing](https://attendo.me/en/use-cases/purchasing): Purchases approved, ordered and received, with a trail ### Other industries - [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance) - [HVAC and refrigeration](https://attendo.me/en/industries/hvac) - [IT services and MSPs](https://attendo.me/en/industries/it-services) - [Manufacturing and industrial plants](https://attendo.me/en/industries/manufacturing) - [Equipment manufacturers and distributors](https://attendo.me/en/industries/equipment-manufacturers) - [Energy and renewables](https://attendo.me/en/industries/energy-renewables) - [Testing, inspection and laboratories](https://attendo.me/en/industries/testing-inspection) - [Contractors, construction and engineering](https://attendo.me/en/industries/contractors) - [Compliance for consulting firms](https://attendo.me/en/industries/compliance) - [Elevators and escalators](https://attendo.me/en/industries/elevators) - [Consulting and professional services](https://attendo.me/en/industries/professional-services) - [Hospitality, retail and multi-site](https://attendo.me/en/industries/multi-site-operations) [See all industries](https://attendo.me/en/industries) ## Frequently asked questions ### Can I work with several brands at once? Yes. Each brand or insurer has its own contract, with its SLA and terms. Requests inherit them when they come in, and the SLA report breaks down by brand. ### How do I know if a repair is under warranty? From the unit record: serial number, purchase date and warranty. It is checked when the request is opened, before anyone is sent out. ### Can the customer pay before the visit? Yes. The quote goes out as a web quote: the customer accepts it, signs it and pays the deposit online with attendo Pay, through your own payment gateway. ### Does it track parts inventory? Yes. Stock across several warehouses, transfers, serial numbers and warranties, and purchase orders created when something runs short. ### Does it connect with a manufacturer’s portal? With the API and webhooks, as an integration project. There are no ready-made connectors for every brand. ### Does it work for a manufacturer’s in-house service? Yes. It is the same record, with the end customer, the dealer and the unit sold. See the page for [equipment manufacturers and distributors](https://attendo.me/en/industries/equipment-manufacturers). ## Bring us your worst week of requests We will show you attendo with your brands, your contracts and your units. If something does not fit, you will know in the demo. Would you rather try it yourself? [Request a trial account](https://attendo.me/en/trial) and we will set it up with your case. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)