--- title: "Subcontractor portal: what it should let them do | attendo" description: "What a subcontractor portal is, what it should let subcontractors do (accept, schedule, log, close and document) and the mistake of a shared login." url: "https://attendo.me/en/glossary/subcontractor-portal" lang: "en" --- # Subcontractor portal: subcontractors who work with you without entering your system Also known as: Supplier portal · vendor portal A subcontractor portal is the website where your subcontractors receive their jobs, accept or decline them, log what they do and hand in their documents. ## What it solves Without a portal, working with a subcontractor runs on phone calls, email and WhatsApp, and comes back as a PDF days later. With a portal, every job has a status: waiting for acceptance, accepted with a date, in progress or closed. ## What it should let them do - Accept or decline each job with a reason, and propose a date. - Log hours and parts without seeing your prices. - Close the job with the [service report](https://attendo.me/en/glossary/service-report) and the customer’s signature. - Hand in the documents you require, with their expiration dates. - Give each person at the subcontractor their own login, seeing only what concerns them. ## Subcontractor portal and customer portal They are the same idea for a different audience. The [customer portal](https://attendo.me/en/glossary/customer-portal) is where customers request and follow their work. The subcontractor portal is where the people working for you receive and close it. ## The usual mistake Giving the subcontractor a shared login to your internal system “to save time.” They see what they should not, there is no trail of who did what and, when the relationship ends, nobody remembers to remove the access. ## In attendo In the [subcontractor portal](https://attendo.me/en/modules/customer-portal), which you turn on one supplier at a time, the subcontractor accepts or declines each job and proposes a date that your dispatcher confirms. They log hours and parts, close with the customer’s signature, answer your purchase orders with their delivery note and upload their documents. It does not use a license. - [attendo Field Service](https://attendo.me/en/field-service) ## Where it is used in attendo ### Modules - [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal): Customers, subcontractors and partners reach their own, your brand - [Warehouse, purchasing and stock](https://attendo.me/en/modules/purchasing-and-stock): Warehouses, stock, purchasing and suppliers, without a spreadsheet - [Tags and document management](https://attendo.me/en/modules/document-management): Tags, attachments and files tied to their customer, asset and case ### Industries that use these modules - [Testing, inspection and laboratories](https://attendo.me/en/industries/testing-inspection) - [Manufacturing and industrial plants](https://attendo.me/en/industries/manufacturing) - [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance) - [HVAC and refrigeration](https://attendo.me/en/industries/hvac) - [And any other business](https://attendo.me/en/industries) ## Related terms Support and service ### Customer portal Self-service portal A customer portal is the web space where your customers check and open their requests without having to call you. Field work ### Service report Job sheet · field service report A service report is the document that records what the technician did on a job: tasks, time, materials, notes and evidence. Compliance ### Contractor safety coordination (CAE) CAE, as it is known in Spain · multi-employer site safety Contractor safety coordination is the coordination of occupational safety between companies whose workers share the same workplace. In Spain it is a legal duty known as CAE. ### On the blog #### Working with subcontractors without losing control of the service The work you subcontract is still your service in the customer’s eyes. What gets lost is not the work itself. It is knowing whether the job was accepted, when it will happen and what was used. A few simple rules bring that back, without burying anyone in paperwork. 6 min read [See all 53 glossary terms](https://attendo.me/en/glossary) ## Shall we look at it with your data? We will show you how what you just read works in attendo, with your own assets, tickets and customers. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)