--- title: "Service report: what it is and what it needs | attendo" description: "What a field service report is, its three uses (proving, billing and feeding the history), what makes it useful and the mistake of filling it in from memory." url: "https://attendo.me/en/glossary/service-report" lang: "en" --- # Service report: what it needs to be useful Also known as: Job sheet · field service report A service report is the document that records what the technician did on a job: tasks, time, materials, notes and evidence. ## Three uses that need different things 1. **Proving the work to the customer**: it needs a signature, a date and a description that a non-technical person can understand. 2. **Billing**: it needs hours, materials and travel, accurately. 3. **Feeding the history**: it needs the right asset, the failure mode and notes that help the next person. A paper report usually covers only the first. The other two are the ones that affect billing and maintenance. ## What makes it useful The **closing notes**. “Belt showing wear, replace on next visit” is the most valuable line in the whole document: it is the starting point for the next [preventive](https://attendo.me/en/glossary/preventive-maintenance) job. ## The usual mistake Filling it in from memory at the end of the day. Hours get rounded, materials get forgotten and notes disappear. And every forgotten hour is work that never gets billed. ## In attendo The technician closes the report on site from the [app](https://attendo.me/en/modules/mobile-app), even without signal, with the [checklist](https://attendo.me/en/modules/checklists), photos, hours, materials and the customer’s signature. The PDF with your branding reaches the customer before the technician leaves. - [attendo Field Service](https://attendo.me/en/field-service) [Calculator](https://attendo.me/en/calculators/paper-work-orders): Service reports and paperwork The office hours spent retyping service reports and the money waiting to be invoiced in the meantime. ## Where it is used in attendo ### Modules - [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app): The service report on your phone, offline, and a map of who can go - [attendo Checklist](https://attendo.me/en/modules/checklists): Inspections with photo, signature and location, closed on site - [Time tracking](https://attendo.me/en/modules/time-tracking): Time per document and working time records, where work happens - [Business documents](https://attendo.me/en/modules/business-documents): Quotes, orders and delivery notes in sequence; invoices in your ERP - [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal): Customers, subcontractors and partners reach their own, your brand - [Print designer](https://attendo.me/en/modules/print-designer): Service reports, quotes and records in your branding, drag and drop ### Industries that use these modules - [IT services and MSPs](https://attendo.me/en/industries/it-services) - [Testing, inspection and laboratories](https://attendo.me/en/industries/testing-inspection) - [Contractors, construction and engineering](https://attendo.me/en/industries/contractors) - [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance) - [And any other business](https://attendo.me/en/industries) ## Related terms Maintenance ### Work order WO A work order (WO) is the document that describes a maintenance job: what needs to be done, on which equipment, by whom and when. Field work ### Inspection checklist Maintenance checklist An inspection checklist is the list of checks carried out during an inspection, with its record and, where needed, its signature. Field work ### First-time fix rate FTFR The first-time fix rate is the percentage of jobs resolved without having to go back. ### On the blog #### Working with subcontractors without losing control of the service The work you subcontract is still your service in the customer’s eyes. What gets lost is not the work itself. It is knowing whether the job was accepted, when it will happen and what was used. A few simple rules bring that back, without burying anyone in paperwork. 6 min read [See all 53 glossary terms](https://attendo.me/en/glossary) ## Shall we look at it with your data? We will show you how what you just read works in attendo, with your own assets, tickets and customers. If it is not a fit, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)