---
title: "Facility management software for multiple sites | attendo"
description: "Service requests from each site by portal, QR code, email or WhatsApp, assets by building, preventive plans, suppliers with their SLA and site reports."
url: "https://attendo.me/en/facility-management"
lang: "en"
---

# Every site reports, every supplier responds and you see it all

For companies with offices, plants, stores or buildings spread across locations. Each request arrives with its site and its equipment, and goes to your technician or your supplier with the contract’s SLA.

- Requests by portal, QR code, email or WhatsApp
- Assets by site, building and room
- Suppliers in their own portal

## Many sites, no complete picture

Each site reports however it can: a call, an email or a message to the technician they know. Each supplier works with its own report and its own PDF.

And when management asks what it costs to maintain each building, someone spends days pulling spreadsheets together.

### Requests come in from everywhere

Phone, email and the site manager’s WhatsApp. Nobody knows what is open or who is handling it.

### Each site has its own inventory

In a different spreadsheet, or in the supplier’s head. When you change suppliers, the inventory leaves with them.

### Suppliers work blind

They arrive without knowing what was done last time and hand in the report when they can. Nobody measures their SLA.

### Comparing sites is impossible

Each one measures things its own way. The report for management is built by hand, and it arrives late.

## For companies and facilities with several sites

For teams that maintain their own buildings and for those who manage them on someone else’s behalf. It works in any industry and any country.

- Facilities and general services teams at companies with offices or plants in several cities
- Networks of stores, hotels, restaurants or gyms
- Property owners and building managers
- Facility services companies that run a client’s sites

Do you maintain other people’s buildings under contract? See [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance). A network of stores, hotels or restaurants? See [Hospitality, retail and multi-site operations](https://attendo.me/en/industries/multi-site-operations).

## From the request to the site report

Six steps. The site, the equipment and the supplier travel with every request.

### Step 1 · The site reports it

From the portal, with the QR code on the equipment or in the room, by email or by WhatsApp. The request starts with the site, the location and the equipment.

### Step 2 · It is prioritized and assigned

With the contract’s SLA and a priority that marIA can suggest. It goes to your technician or to the right supplier.

### Step 3 · It is scheduled

Corrective jobs go on the schedule alongside each site’s preventive maintenance. Field Radar shows which technician is closest.

### Step 4 · It is fixed on site

Your technician works in the app, offline too, with checklist, photos and signature. The supplier accepts the job in its portal and closes it with its service report and the customer’s signature.

### Step 5 · It is documented

In the history of the equipment and the site: who went, what they did and with what evidence. Manuals and certificates, on the record.

### Step 6 · It is measured by site

Dashboards and reports by site, building or contract: what is open, what is overdue, SLA compliance and the rating of each job.

### See it with your own sites

In the demo we walk through this workflow with two or three of your sites, some of their equipment and one of your suppliers, not a generic example.

## Every site reports to the same place

No matter where it comes from, the request is one and the same, and it knows which site, which floor and which equipment it belongs to. The office sees everything open in one queue, with its priority and its deadline.

Receiving and organizing requests is the job of [attendo Ticketing](https://attendo.me/en/ticketing), the platform’s help desk.

- A [portal](https://attendo.me/en/portals) for each site: it opens its requests, tracks them and sees its equipment with its warranty and next preventive visit
- A QR code on every asset or room: whoever is there reports with no username or password
- Email and WhatsApp open the request too, with the conversation inside
- Groups up to five levels deep: head office sees every site and opens requests on their behalf, and each site sees only its own
- A page to follow the status of a request without logging in to the portal
- SLAs counted on each contract’s business calendar

## Every site knows what equipment it has

HVAC, elevators, generators, fire protection or walk-in coolers: every asset with its record, its exact location and its history.

Before heading out, your technician knows what was done last time. And if you change suppliers, the inventory stays with you.

- Hierarchy of site, building, floor, room and equipment
- Several QR codes and barcodes per asset, with labels you print in batches
- Folders by building and floor, each with its floor plan and the assets placed on it
- Asset families with their own technical fields, and an alert before a warranty expires
- Import from Excel or CSV, site by site, with the file checked in full before saving

## Each site’s preventive maintenance, on its due date

HVAC, fire protection, electrical or elevators: each inspection with its plan and its checklist.

If a supplier does the inspection, the job is assigned to them and they close it in their portal, with their service report.

- Plans by asset, by family or by site, with their checklist
- Work orders generate themselves on the business calendar
- Execution window: how many days an inspection can move without a breach
- Plan tracking: planned versus done, site by site
- Mandatory inspections set up as plans, with their frequency

## Suppliers with their portal, their SLA and their rating

Cleaning, security, HVAC or elevators: each supplier receives its jobs in its portal, with its contract’s SLA.

What they close stays in the site’s history, just like your own team’s work. So you compare suppliers with data, not impressions.

- Supplier portal: each subcontractor accepts or declines the job, proposes a date and closes it with the customer’s signature, with no license
- Each supplier’s documents, with their expiration date: an agent reviews them and the supplier is warned before they expire
- Each contract’s SLA, measured request by request
- A service report with photos and the date of every job, in the site’s history
- The site rates each job when it is closed
- Reports that compare times by supplier

[See the supplier portal](https://attendo.me/en/portals#proveedores)

## What you are asked for, already on each site’s record

| What you are asked for | How attendo covers it |
| --- | --- |
| Evidence of every job | Date, time, author, location, photos and signature, with the document locked on close |
| Documentation for each asset and each site | Manuals, certificates and reports in the document manager, attached to their record |
| Mandatory inspections | Plans and checklists with their frequency, set up with your responsible technician |
| Maintenance contracts for each site | Scope, SLA and hour bank in the contract, which the request inherits when it opens. What expires in 30, 60 or 90 days, in one list |
| Your suppliers’ documents | Requested, stored with their expiration date and reviewed, with a warning before they expire. It does not certify contractor safety coordination |
| The site report for management | Dashboards by site, building or contract, with export and scheduled email delivery |
| What it costs to maintain each building | Hours, spare parts and expenses added up on each asset, with the cost per asset, per family and per site |

## Urgent things first, at every site

### Prioritizes requests

It proposes an urgency score based on the equipment, the site and what the person reporting says. A person decides.

### Ask about your sites

“Which sites had the most HVAC requests this month?” It answers with your data, read-only, and shows the query.

### Summarizes a site

What is open, the pending preventive work and the suppliers who are slow, in one paragraph, before the visit.

**What it does not do:** assign suppliers or close requests: a person decides. Without AI, everything works the same.

[See the attendo AI](https://attendo.me/en/artificial-intelligence)

## Where it fits (and where it does not)

Better to know before the demo than at the third meeting.

| If you are looking for… | attendo for facility management |
| --- | --- |
| Requests, assets, preventive maintenance and suppliers across several sites | This is its home turf |
| Maintaining customers’ equipment under contract, as a maintenance company | That too: see [Facility maintenance and services](https://attendo.me/en/industries/facility-maintenance) |
| Managing space and workstations, room booking or leases | It does not do that: it is not an IWMS. You will need another tool |
| Energy management or building BIM models | Not that either. Sensors do connect, and an out-of-range reading opens a work order |

## Not another product: attendo with these solutions

You turn them on step by step and they work on the same record: the site, the asset and the supplier are the same in all of them.

- [attendo CMMS](https://attendo.me/en/cmms): Assets, preventive maintenance plans, work orders and cost per asset.
- [attendo Ticketing](https://attendo.me/en/ticketing): Requests from every site, through any channel and with their SLA.
- [attendo Field Service](https://attendo.me/en/field-service): Scheduling, offline app and signed service reports, if you have your own technicians.
- [attendo After-Sales](https://attendo.me/en/after-sales-service): Warranties and repairs of branded equipment, if your operation handles them.

Platform modules involved

- [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal)
- [Assets and inventory](https://attendo.me/en/modules/assets)
- [Contracts and SLA](https://attendo.me/en/modules/contracts-and-sla)
- [attendo Checklist](https://attendo.me/en/modules/checklists)
- [attendo Forms](https://attendo.me/en/modules/forms)
- [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app)
- [Satisfaction surveys](https://attendo.me/en/modules/surveys)
- [Reports and dashboards](https://attendo.me/en/modules/reports-and-dashboards)
- [Tags and document management](https://attendo.me/en/modules/document-management)
- [Warehouse, purchasing and stock](https://attendo.me/en/modules/purchasing-and-stock)

[See the general services and offices use case](https://attendo.me/en/use-cases/general-services)

## What happens when you get in touch

A real person from our team replies, and we prepare the demo around your case. No cold calls afterwards.

When we reply

Our hours: Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM, Spain time.

We have emailed you a confirmation that your request arrived. If you do not see it in a few minutes, check your spam folder.

### Today · You tell us about your case

What you want to solve, how many people would use it and what you work with now.

### Next · We agree on a time

We write to you to schedule the demo and, if you like, to ask for a sample of your data: the list of your sites, some of their equipment and how issues reach you today.

### In the demo · You see attendo with your own setup

Your document types, your assets and your customers. And we tell you what fits and what does not.

## Frequently asked questions

### Is it an IWMS?

No. attendo does not manage space or workstations, room booking, leases or energy. It covers maintenance and services at each site: service requests, assets, preventive maintenance, suppliers, SLAs and documentation.

### How do people at a site report an issue?

Whichever way is easiest for them: from the portal, by scanning the QR code on the equipment or in the room with no username or password, by email or by WhatsApp. The request arrives with the site already identified.

### Can my suppliers work in attendo?

Yes, through the [supplier portal](https://attendo.me/en/portals#proveedores). Each supplier accepts or declines its jobs, logs hours and materials, closes them with the customer’s signature and sees only its own work. It also uploads the documents you require, with their expiration date: expired ones warn you, but do not stop you from assigning work. Portal users do not count as licenses.

### Can my sites see their equipment and floor plans?

Yes, if you turn it on. In their portal, each site sees its equipment with the warranty and the next preventive visit, reports a breakdown from there and views the floor plans of its locations, read-only and with its own items only.

### Can I see the data by site?

Yes. Dashboards and reports can be filtered by site, building, contract or line of business, and you can schedule them to go out by email.

### Can I start with just a few sites?

Yes. You can start with one region or one type of building, with its inventory and its suppliers, and add the rest later without migrating anything.

### How is it different from Ticketing, the CMMS or Field Service?

It is not another solution: it is attendo with [Ticketing](https://attendo.me/en/ticketing) for service requests, the [CMMS](https://attendo.me/en/cmms) for assets and preventive maintenance, and [Field Service](https://attendo.me/en/field-service) if you have your own technicians on the road, plus the portal for sites and suppliers.

### Does it connect to my ERP and my building systems?

With your ERP, yes: Odoo, Business Central, SAP Business One and Holded have native connectors, and the invoice is issued by your connected ERP, because attendo is not an ERP or accounting software. Sensors and IoT connect natively, and other systems come in via API or webhook.

### Where is the data stored?

In the European Union. attendo runs as SaaS in a European region and, as a project, also [on-premise](https://attendo.me/en/saas-and-on-premise), on your own infrastructure.

## Start with two or three sites

We will show you attendo with your sites, some of their equipment and one of your suppliers. If it does not fit your operation, we will tell you.

- With your operation, not a generic demo
- A real person from our team replies
- No cold calls afterwards

Would you rather talk first?

- Phone [+34 910 053 530](tel:+34910053530)
- Email [sales@attendo.me](mailto:sales@attendo.me)
- Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)