--- title: "Fracttal alternative: CMMS with customer contracts | attendo" description: "Fracttal is a good CMMS. We look at what happens when you also manage customers, contracts, requests and billable work. What each does well, no tricks." url: "https://attendo.me/en/comparisons/attendo-vs-fracttal" lang: "en" --- # attendo vs. Fracttal: which one fits you Fracttal is a solid CMMS with a large Spanish-speaking community. The question is not which CMMS is better, but whether a CMMS is all you need. - What Fracttal does well - When Fracttal is the better fit - Reviewed in September 2026 In short **Fracttal.** Specialized CMMS Sweet spot Maintaining your own assets: assets, preventive maintenance, IoT and reliability, with years of focus. Modular management platform Sweet spot Maintaining your customers’ assets: the same CMMS, plus the contract, the SLA, the service requests and what is billable. Reviewed in September 2026 ## What Fracttal is good at If you are looking for a CMMS, it is one of the ones to look at. - A specialized CMMS, with years of focus on maintenance. - A notable community and training content in Spanish. - Strong handling of assets, IoT and condition monitoring. - An interface designed by and for maintenance people. - If your problem is only maintenance, it is a very reasonable option. ## Where it falls short Fracttal is designed above all for **a company’s maintenance department**: the asset is yours and your customer is the plant. If you maintain **third-party** assets, a layer appears that a pure CMMS does not cover: the customer with their contract and SLA, the service request that comes in by email or WhatsApp, the quote for the repair the contract does not cover, the hour bank being used up, and the question of whether that account is profitable. That is no longer maintenance: it is service operations. And it usually ends up in a second program. ## Fracttal and attendo, point by point What each one includes, according to its public documentation as of September 2026. No red crosses: a dash means it does not include it or it is not its focus. Point-by-point comparison of Fracttal and attendo | Area | Fracttal | attendo | | --- | --- | --- | | Asset inventory and hierarchies | yes: Very good | yes: From customer to building, floor and equipment | | Preventive maintenance and maintenance plans | yes | yes: With plan tracking | | MTBF, MTTR and reliability | yes | yes | | Spare parts and inventory | yes | yes: With a purchase order generator | | Field app | yes | yes: iOS and Android, also offline | | Sensors, IoT and predictive maintenance | yes: With a long track record | yes: Native sensors and AI-based predictive maintenance | | Inbox for service requests by email, WhatsApp and phone | no | yes | | SLA per customer contract | no | yes | | Hour banks drawn down as time is logged | no | yes | | CRM: opportunities and renewals | no | yes | | Quotes, orders and delivery notes | no | yes | | Invoicing and accounting | no | no: Handled by your connected ERP: attendo is not an ERP or accounting software | | Profitability per customer and per contract | no | yes | ## The part other comparisons skip We start with when Fracttal is the better choice. If that sounds like you, you can stop reading here. ### When to choose Fracttal - You are an internal maintenance department, with no external customers. - Condition monitoring is at the heart of your maintenance and you already have it set up with Fracttal. - You do not need to invoice maintenance or manage service contracts. - You have no customer requests to receive and answer. If that is you, Fracttal is a very reasonable choice. ### When to choose attendo - When you provide maintenance to customers, with contracts, SLAs and invoicing. - When service requests come in by email, phone or WhatsApp and have to be answered. - When you need to know which contract is profitable before you renew it. - When sales and maintenance need to see the same customer record. ## How to move from Fracttal to attendo Your inventory is the most valuable part: it comes over in full and gets reviewed along the way. ### Step 1 · You export your data Assets, locations, plans and spare parts, in Excel or CSV. ### Step 2 · We import them with their structure Families, locations, custom fields and spare parts, with a report of the rows that fail. ### Step 3 · We rebuild your inspection routines Your inspection routines become maintenance plans with their checklists and frequency. ### Step 4 · You connect customers and channels Contracts, SLAs and the channels service requests come in through. Work order history is scoped as a project. ## Frequently asked questions ### Does attendo have condition monitoring? Yes. Sensors and IoT connect natively, an out-of-range reading opens the work order, and predictive maintenance runs AI models on those readings. If you already have monitoring in another system, it can also come in through the API. ### Are the assets imported? Yes, with families, locations, custom fields and spare parts, from Excel or CSV and with a report of the rows that fail. ### What about inspection routines? They are rebuilt as maintenance plans with their checklists. Plan tracking checks every day that each asset has the work orders its plan promises. ### Can I use both? Technically yes, through the API. But the problem of the customer duplicated in two systems comes back. ### Which one is easier for a technician? Both handle it well. The difference is that in attendo the technician also sees the customer’s contract and history, and the service report they sign feeds what is billable, which goes to your ERP. ## attendo CMMS in detail The attendo solution this comparison covers, and the ones that go with it. - [attendo CMMS](https://attendo.me/en/cmms): Assets, preventive maintenance and work orders - [attendo Field Service](https://attendo.me/en/field-service): Technicians, work orders and scheduling - [attendo CRM](https://attendo.me/en/crm): Customers, contracts and real profitability ## Other comparisons ### [attendo vs. Infraspeak](https://attendo.me/en/comparisons/attendo-vs-infraspeak) Maintenance and facility management with a carefully designed user experience. attendo adds the contract, CRM and profitability. ### [Best CMMS software 2026](https://attendo.me/en/comparisons/best-cmms-software-2026) Ten maintenance software options, with no scores: what each one does well and who it is for. [See all comparisons](https://attendo.me/en/comparisons) Third-party product information based on their public documentation as of September 2026; the brands mentioned belong to their respective owners. ## Compare it with your own operation Tell us how you work with Fracttal today and we will show you attendo with your ticket types, your customers and your contracts. If you are better off staying where you are, we will tell you. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)