--- title: "Omnichannel inbox: email, WhatsApp and voice | attendo" description: "Email, Microsoft 365, WhatsApp, phone, chat, portal and QR forms on the same record, with the full history in order and the reply suggested by AI." url: "https://attendo.me/en/communications" lang: "en" --- # Whatever channel it comes in on, it ends up on the same record. Email and Microsoft 365, WhatsApp, Teams, Slack, phone, web chat, portal and QR forms feed the same document, with the full history in order. Your team replies from one place, with your brand and with the reply the AI suggests. - Microsoft 365, Teams and Slack - Official WhatsApp API - Every message on its record ## Someone replied on WhatsApp, and there is no record of it Email lands in a shared Outlook mailbox. WhatsApp goes to a technician’s phone. Whoever is closest picks up the call. Each channel holds part of the story, and none of them has all of it. If it is not on the timeline, it never happened. ## One conversation, even if it starts in three places Every message lands on its record: the email, the WhatsApp message, the recorded call, the internal note, the status change and the photo. In order, with its time and its author. Whoever picks up the ticket later does not ask anything that has already been asked. ## All your channels, one team replying ### [Email](https://attendo.me/en/integrations/microsoft-365) Each email creates a document or joins its conversation, with its attachments. Shared mailboxes really work: support@ replies as support@. You know whether each reply was delivered, bounced or failed, and whatever fails is retried. And a log shows what was done with each incoming email. ### [WhatsApp](https://attendo.me/en/integrations/whatsapp) With Meta’s official API and your account: templates you create and submit for approval from Settings, and multiple numbers, each with its own team. Quick replies, a notice when a teammate is typing and a health panel for each channel. The customer receives the signed service report on their phone. Over WhatsApp you can also make voice calls and send the satisfaction survey. ### Phone You call from the record and each call is saved as an entry in the document. With recording, transcription and summary, with a legal notice and recorded consent. And voice bots that answer on your phone system. ### Web chat One per brand, added to your website with a code snippet or a WordPress plugin. It answers common questions, qualifies the visitor and hands off to a person when needed. ### [Teams and Slack](https://attendo.me/en/integrations/microsoft-teams) What people write to the attendo bot in Microsoft Teams, or in the Slack channels where it is present, lands in the unified inbox as one more conversation and is answered from attendo. Text only. ### Customer and supplier portal Your customers open tickets and follow their status without calling you. Your suppliers accept the work and close the service report. Each contact signs in with their own account, with two-step verification. ### Forms A QR label on the equipment or at the counter. Whoever is standing there scans it, with no username or password. And internal forms with file, photo, signature, rating, location and steps. ### SMS Alerts, appointment confirmations, codes and surveys. ### Appointments In person, by phone, online or hybrid, with a Teams or Google Meet meeting. You propose the appointment from the document or the conversation, and the customer picks a free slot, changes it or cancels it from their link. The page is in their language and a reminder arrives 24 hours before. Each agent has their own appointment hours, with their business calendar and absences. [Do your systems open documents? API v4 and webhooks](https://attendo.me/en/integrations/rest-api-and-webhooks) ## Nobody replies twice WhatsApp, web chat, Teams and Slack arrive in the same inbox. Whoever accepts a conversation owns it, and everyone else can see that. It can be transferred, split or linked to a document without losing anything. Every conversation in one inbox, with its channel and its owner. ## Every email with your brand, in the recipient’s language - Logo, colors and legal footer by company, business line or issuing company - Templates by event and by document type, with block-based design - Signatures per person or per mailbox - Each email in the recipient’s language, with yours as the fallback ## For companies that live in Microsoft 365 | Component | What it does | | --- | --- | | Microsoft 365 email | Personal and shared mailboxes, including from several organizations, with a checker and reconnection. Instant inbound email is enabled with your organization’s permissions | | Sign in with Microsoft | Your team signs in with their Microsoft Entra ID account, in the mobile app too, and portal contacts can do the same | | Calendar | Your scheduled documents, in Outlook through a subscription. And the appointments you propose, with the real availability of people and rooms | | Microsoft 365 Copilot | Connected as an AI provider. The data in your tables stays in your organization | | Microsoft Teams | What people write to the attendo bot goes into the unified inbox and onto the record, and is answered from attendo, text only. Meetings are saved on the record, with recording and transcription | [See attendo + Microsoft 365](https://attendo.me/en/integrations/microsoft-365) ## AI in communications ### Classifies and filters Email: ticket type, tone and spam. ### Suggests the reply In the inbox, and drafts it on the record. A person sends it. ### Summarizes calls Inside the document. ### Handles web chat With your documentation, and hands off to a person when needed. **What it does not do:** it does not send the reply it suggests in the inbox or the draft on the record: a person sends them. [See the attendo AI](https://attendo.me/en/artificial-intelligence) ## The rest of the platform, when you need it - [attendo Ticketing](https://attendo.me/en/ticketing): Tickets from any channel, with SLAs - [Integrations](https://attendo.me/en/integrations): Your ERP, Microsoft 365 and an open API - [Artificial intelligence](https://attendo.me/en/artificial-intelligence): marIA in every layer, with cost and control ## Frequently asked questions ### Is it hard to connect our email? No. With IMAP or Microsoft 365 it takes a short session. Instant inbound email and Google Workspace are enabled with your organization’s permissions. ### Do you use the official WhatsApp API? Yes, with your Meta account, and we set it up with you. Meta approves message templates before they can be used. For small volumes there is also a lighter, unofficial channel that only sends text. ### What happens if a mailbox stops working? If it fails five reads in a row, attendo alerts the administrators. You reconnect it with one click and, in the meantime, the periodic check keeps collecting email. ### Is it legal to record calls? Yes, with prior notice and a record of who gave their consent. ### How do my customers log in to the portal? Each contact has their own account, with two-step verification, and can also sign in with Microsoft, Google or Auth0. You grant access with a switch on their record, which sends them the invitation. ### Does attendo send notifications to Teams or Slack? No. Teams and Slack come into attendo as conversation channels: what people write to the bot reaches the inbox and is answered from attendo. attendo notifications go through the bell, email or the mobile app. ### Does each email go out in the customer’s language? Yes. And if a translation is missing, it goes out in your default language. ## Bring your channels. We will show you one inbox. We connect your email and your WhatsApp in the demo, and you see how your conversations look on one record. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)