https://attendo.me/en/blog Practical articles on maintenance, field service, support and customers: the math worked out, common mistakes and what to measure. en-US Wed, 07 Oct 2026 07:00:00 GMT https://attendo.me/en/blog/spain-new-elevator-regulation https://attendo.me/en/blog/spain-new-elevator-regulation Wed, 07 Oct 2026 07:00:00 GMT Maintenance Spain’s new technical instruction asks elevators already in service to get closer to the safety of new ones. For owners, that means upgrades and paperwork. For maintenance companies, it means visits on schedule, defects with deadlines and proof of every visit. https://attendo.me/en/blog/why-iso-standards-matter-in-industry https://attendo.me/en/blog/why-iso-standards-matter-in-industry Wed, 07 Oct 2026 07:00:00 GMT Processes and compliance An ISO certificate is not earned on audit day. It is earned with what the company records every week. Management system standards ask for less paperwork than people think, and more consistency. Here is what they ask for, what they share and how to organize it. https://attendo.me/en/blog/gis-asset-inventory-for-maintenance https://attendo.me/en/blog/gis-asset-inventory-for-maintenance Tue, 06 Oct 2026 07:00:00 GMT Maintenance Streetlights, street furniture, trees or a network of installations spread across a city. Your customer already has that inventory in a GIS. Re-entering it by hand throws away their work and loses where each item actually is. https://attendo.me/en/blog/contractor-safety-documents https://attendo.me/en/blog/contractor-safety-documents Tue, 06 Oct 2026 07:00:00 GMT Maintenance Asking a subcontractor for their documents once is easy. The hard part is knowing what has expired on the day they show up to work in your building or at your customer’s plant. Documents expire quietly, and nobody notices until someone asks for them. https://attendo.me/en/blog/working-with-maintenance-subcontractors https://attendo.me/en/blog/working-with-maintenance-subcontractors Tue, 06 Oct 2026 07:00:00 GMT Field service The work you subcontract is still your service in the customer’s eyes. What gets lost is not the work itself. It is knowing whether the job was accepted, when it will happen and what was used. A few simple rules bring that back, without burying anyone in paperwork. https://attendo.me/en/blog/csat-nps-ces-surveys-customers-answer https://attendo.me/en/blog/csat-nps-ces-surveys-customers-answer Mon, 28 Sep 2026 07:00:00 GMT Support and customer service Many surveys fail before they are sent: they ask too much, arrive too late or use the wrong channel. And when someone answers with a 3, nothing happens. Here is how to design them so they get answered and get used. https://attendo.me/en/blog/project-baseline-vs-actual https://attendo.me/en/blog/project-baseline-vs-actual Mon, 28 Sep 2026 07:00:00 GMT Projects Almost every project drifts. The problem is finding out at the wrap-up meeting, when there is nothing left to fix. A baseline lets you see it in week two, not in the final week. https://attendo.me/en/blog/project-time-tracking https://attendo.me/en/blog/project-time-tracking Mon, 28 Sep 2026 07:00:00 GMT Projects Asking a team to log their hours usually sounds like surveillance. And when it happens on Friday, from memory, the data is useless. It can be done in a way that costs little and pays off, including for the people logging. https://attendo.me/en/blog/which-processes-to-automate-first https://attendo.me/en/blog/which-processes-to-automate-first Mon, 28 Sep 2026 07:00:00 GMT Processes and compliance Automating the wrong process costs you twice: the time to build it and the time to undo it. Three simple questions separate what is worth automating now from what is better left alone. https://attendo.me/en/blog/approval-process-without-email https://attendo.me/en/blog/approval-process-without-email Mon, 28 Sep 2026 07:00:00 GMT Processes and compliance Approving by email works until someone asks who approved what, and when. Then the search through other people’s inboxes begins. A well-built approval process answers that question in seconds. https://attendo.me/en/blog/compliance-evidence-periodic-controls https://attendo.me/en/blog/compliance-evidence-periodic-controls Mon, 28 Sep 2026 07:00:00 GMT Processes and compliance Doing a control and being able to prove it are two different jobs. The second one usually surfaces on audit day, when someone spends a week hunting for emails, screenshots and signatures. https://attendo.me/en/blog/corrective-vs-preventive-maintenance-cost https://attendo.me/en/blog/corrective-vs-preventive-maintenance-cost Sun, 27 Sep 2026 07:00:00 GMT Maintenance Everyone says preventive maintenance is cheaper, but few companies prove it with their own numbers. That is why it is the first thing dropped when an emergency hits. Here is the math, including the uncomfortable part: when corrective is the right call. https://attendo.me/en/blog/preventive-maintenance-plan-that-sticks https://attendo.me/en/blog/preventive-maintenance-plan-that-sticks Sun, 27 Sep 2026 07:00:00 GMT Maintenance The hard part of preventive maintenance is not designing the plan. It is keeping it alive past the first few months. When a plan is abandoned, it is rarely for lack of will. It was usually sized wrong from day one. https://attendo.me/en/blog/how-to-calculate-mtbf-and-mttr https://attendo.me/en/blog/how-to-calculate-mtbf-and-mttr Sun, 27 Sep 2026 07:00:00 GMT Maintenance Both formulas fit on one line. The hard part is making the number mean something. Here are the formulas, a complete example and the three mistakes that turn these KPIs into decoration. https://attendo.me/en/blog/maintenance-kpis-that-matter https://attendo.me/en/blog/maintenance-kpis-that-matter Sun, 27 Sep 2026 07:00:00 GMT Maintenance There are lists of thirty maintenance KPIs out there, and almost nobody uses thirty. These are five that change decisions, each with its trap, plus the ones you can usually drop. https://attendo.me/en/blog/asset-inventory-where-to-start https://attendo.me/en/blog/asset-inventory-where-to-start Sun, 27 Sep 2026 07:00:00 GMT Maintenance Every maintenance project starts with the inventory, and many get stuck there. Not because it is hard, but because it is tedious. And if it is done badly, everything that comes after inherits the problem. https://attendo.me/en/blog/maintenance-digitalization-self-assessment https://attendo.me/en/blog/maintenance-digitalization-self-assessment Sun, 27 Sep 2026 07:00:00 GMT Maintenance Fifteen questions and five minutes to see where your maintenance operation stands on work orders, preventive plans, KPIs and tools, and where to start. You do not need any software to answer them. https://attendo.me/en/blog/digitize-paper-work-orders https://attendo.me/en/blog/digitize-paper-work-orders Sun, 27 Sep 2026 07:00:00 GMT Field service The problem with paper work orders is not the paper. It is that they arrive late, incomplete and without evidence, and nothing gets billed until they do. Many projects to digitize them fail, almost always for the same five reasons. https://attendo.me/en/blog/hidden-cost-of-paper-work-orders https://attendo.me/en/blog/hidden-cost-of-paper-work-orders Sun, 27 Sep 2026 07:00:00 GMT Field service Paper costs nothing. What costs money is everything that happens between the technician filling in the form and the cash landing in your account. Here is the math for an example company with 20 technicians, and how to do yours in an afternoon. https://attendo.me/en/blog/true-cost-of-a-technician-hour https://attendo.me/en/blog/true-cost-of-a-technician-hour Sun, 27 Sep 2026 07:00:00 GMT Field service Many service companies set their hourly rate by looking at the competition, and few have done the math. Those who do usually find the same thing: they charge less than it costs them. https://attendo.me/en/blog/field-checklists-technicians-complete https://attendo.me/en/blog/field-checklists-technicians-complete Sun, 27 Sep 2026 07:00:00 GMT Field service A checklist ticked without looking is worse than no checklist at all. It takes time, creates paperwork and gives confidence nobody has earned. And the culprit is almost never the technician: it is the design. https://attendo.me/en/blog/are-electronic-signatures-on-work-orders-valid https://attendo.me/en/blog/are-electronic-signatures-on-work-orders-valid Sun, 27 Sep 2026 07:00:00 GMT Field service It is one of the questions that comes up most when work orders go digital, and one of the worst answered. Some say “of course” without any nuance; others simply do not know. An honest answer has to separate three things. https://attendo.me/en/blog/technician-route-planning https://attendo.me/en/blog/technician-route-planning Sun, 27 Sep 2026 07:00:00 GMT Field service Everyone wants the button that optimizes routes. Almost nobody has sorted out what that button needs first, and without it the button is of little use. https://attendo.me/en/blog/on-call-rotation-without-burnout https://attendo.me/en/blog/on-call-rotation-without-burnout Sun, 27 Sep 2026 07:00:00 GMT Field service On-call service is easy to sell and hard to run. It is usually built on a group chat and the goodwill of two people, and it lasts until those two people leave. https://attendo.me/en/blog/how-to-measure-support-sla https://attendo.me/en/blog/how-to-measure-support-sla Sun, 27 Sep 2026 07:00:00 GMT Support and customer service Signing an SLA is easy. Proving you meet it is another matter, and that is where renewals are lost. If you provide the data yourself in a spreadsheet, the customer has every right not to believe it. https://attendo.me/en/blog/shared-inbox-to-help-desk https://attendo.me/en/blog/shared-inbox-to-help-desk Sun, 27 Sep 2026 07:00:00 GMT Support and customer service A shared inbox is the spreadsheet of customer support: it works fine until it stops working. And by the time you notice, you have already lost things. https://attendo.me/en/blog/whatsapp-for-customer-service https://attendo.me/en/blog/whatsapp-for-customer-service Sun, 27 Sep 2026 07:00:00 GMT Support and customer service In Europe, Latin America and many other markets, customers already message companies on WhatsApp, whether the company decided to or not. The question is not whether to use it, but whether it is set up to work or still lives on someone’s phone. https://attendo.me/en/blog/ai-in-customer-service-what-works https://attendo.me/en/blog/ai-in-customer-service-what-works Sun, 27 Sep 2026 07:00:00 GMT Support and customer service We keep hearing that AI will transform customer service. Some things it has already changed, and others still do not work well. It is worth telling them apart before you spend money. https://attendo.me/en/blog/customer-profitability-service-business https://attendo.me/en/blog/customer-profitability-service-business Sun, 27 Sep 2026 07:00:00 GMT Customers and sales Almost every company knows how much it bills each customer. Far fewer know how much it costs to serve them. And the business lives in the gap between those two numbers. https://attendo.me/en/blog/service-contract-renewals https://attendo.me/en/blog/service-contract-renewals Sun, 27 Sep 2026 07:00:00 GMT Customers and sales Losing a customer on price hurts. Losing one because you forgot has no excuse. The contract renews itself year after year, until one day the customer gives two months’ notice and there is nothing left to discuss. https://attendo.me/en/blog/reliable-sales-forecast https://attendo.me/en/blog/reliable-sales-forecast Sun, 27 Sep 2026 07:00:00 GMT Customers and sales Everyone has a pipeline. Few have a forecast they trust. The difference is not the tool: it is how the stages are defined. https://attendo.me/en/blog/questions-to-ask-before-buying-a-cmms https://attendo.me/en/blog/questions-to-ask-before-buying-a-cmms Sun, 27 Sep 2026 07:00:00 GMT Choosing and rolling out software Take this list to every demo. It works with any maintenance software vendor: buyers who ask good questions end up with the right software. And it is better to find out before you sign than three months later. https://attendo.me/en/blog/maintenance-software-rfp https://attendo.me/en/blog/maintenance-software-rfp Sun, 27 Sep 2026 07:00:00 GMT Choosing and rolling out software A badly written RFP goes wrong in one of two ways. Either it leans toward one vendor and invites a protest, or it is so generic that the cheapest, weakest bid wins. This guide is about avoiding both. https://attendo.me/en/blog/from-three-systems-to-one https://attendo.me/en/blog/from-three-systems-to-one Sun, 27 Sep 2026 07:00:00 GMT Choosing and rolling out software The idea is appealing and the fear is reasonable: replacing the systems your company runs on sounds like weeks of chaos. It can be done without anyone noticing, but not all at once.