--- title: "attendo After-Sales: requests, warranties, parts and repairs" description: "Service requests from brands and customers with SLAs, an appliance record with its warranty, quotes customers accept and pay online, reports signed on site." url: "https://attendo.me/en/after-sales-service" lang: "en" --- # Warranty or quote, settled before you head out Service requests from brands, insurers and consumers, each with its own SLA. The appliance record tells you whether it is under warranty. Whatever is not covered, the customer accepts and pays for from their phone. And each brand gets its report. - Each brand, with its own SLA - Quote accepted with one click - Service report signed at the customer’s home ## Every visit hinges on one question Is it under warranty? If the answer lives in one person’s inbox, the visit goes wrong. The technician shows up without the part, the argument happens on the doorstep, or something that should have been charged gets given away. ### Every brand sends requests its own way Email, phone or web, with different deadlines, and nobody can see at a glance what is overdue. ### Warranty gets decided on the doorstep Without the purchase date or the installation date at hand, the technician improvises. ### “Waiting for parts” is limbo Nobody schedules the second visit, and the customer calls again. ### The quote is a chain of phone calls A call, an email, a bank transfer and another call before anyone goes back. ## From service request to the brand’s report The story of a service request, in six steps. ### Step 1 · The service request comes in From the brand, the insurer or the consumer. Or from the “Request service” QR code stuck on the appliance, with no login. It arrives with its coverage, its [SLA](https://attendo.me/en/glossary/sla) and the agreed time window. ### Step 2 · Dispatch sees it Confirmations, routes and overdue requests on the home screen. On the board, each request in its column. ### Step 3 · The technician arrives informed Serial number, purchase date, warranty end and last job, on the appliance record. ### Step 4 · It is decided on site If it is under warranty, the claim is opened with the brand. If not, a quote with options goes out: repair or replace. ### Step 5 · The customer accepts and pays From their phone, with the deposit. The second visit is already on the calendar. ### Step 6 · Signed close-out [Job checklist](https://attendo.me/en/glossary/inspection-checklist) in the app, offline too, with photo, time on site and signature. The brand gets its turnaround and satisfaction report. ## The warranty question is answered on the record Each appliance has its record with serial number, purchase date, warranty end, address, technical data and last job. Its history is what saves the second visit: the technician knows what failed before and what was replaced. - Installation with dual signature, which registers the warranty - Report of expiring warranties - QR code on the appliance to request service without calling - History per appliance and per customer ## The claim gets out of one person’s inbox The warranty claim is a document with a status: sent to the brand, approved, part free of charge, second visit. The whole team sees where it stands, and nothing depends on someone not being on vacation. - Statuses and deadlines for every claim - Approvals by link, with no login, if your process requires it - Documents and photos of the job inside the claim ## “Waiting for parts” stops being limbo It is a column someone checks every morning, with the part’s supplier assigned. When the part arrives, the second visit is scheduled from the same service request. - Stock in the warehouse and in the van - Purchase orders grouped by supplier - Only confirmed consumption reduces stock - Each part charged to the appliance where it was fitted ## The customer accepts and pays from their phone Whatever the warranty does not cover becomes a quote with options, published as a page with your branding. The customer chooses, accepts with one click and pays the deposit. The order goes out without retyping, and the invoice is then issued by your connected ERP. - Repair or replace options, in the same quote - Deposit with attendo Pay on your own gateway, without the card going through attendo - E-signature with attendo eSign when needed - You know when the customer opened the quote ## Each brand, with its SLA and its report Brands renew with you based on turnaround and satisfaction. That is why each one has its contract, its SLA and its report, straight out of the system without going through Excel. - SLA per brand or per customer, with an alert before a breach - Dispatch by area or by brand, based on the value of a field - Turnaround and satisfaction reports with traffic lights, ready to export - The attendo After-Sales home screen: jobs waiting for parts, warranties expiring in 30 days, unanswered quotes and collected deposits, with a dashboard you can edit - [Portal](https://attendo.me/en/portals) for the brand or the retail chain, with its own login. An insurer can come in as a partner, with its portfolio - Survey by email or SMS, and a low score opens a recovery case ## Also for workshops and manufacturers ### Workshops The vehicle or the machine is the asset, spare parts are deducted from stock and the quote comes from the work order. Handover is signed. ### Manufacturers with a service network Each partner is a customer with its own portal, and the central parts department works with its own part numbers. ## The most common industries. And any other. attendo After-Sales adapts to any industry and any company, in any country, with its own document types, fields and vocabulary, and no custom development. These are the most common ones, not the only ones. ### Industries - [Repair and technical service](https://attendo.me/en/industries/after-sales-repair) - [HVAC and industrial refrigeration](https://attendo.me/en/industries/hvac) - [Manufacturing and distribution](https://attendo.me/en/industries/equipment-manufacturers) - [Technology and software](https://attendo.me/en/industries/it-services) - [Retail and franchises](https://attendo.me/en/industries/multi-site-operations) ### Types of business - Authorized and independent repair services - Installers with projects, commissioning and after-sales - Manufacturers and distributors with a sales network ## What brands, insurers and customers ask for | Requirement | How attendo covers it | | --- | --- | | Justifying the job to the brand | Signed checklist with photo, time on site and work done | | Registering the warranty | Installation with dual signature, and warranty end on the record | | Meeting each brand’s deadline | SLA per contract, alert before a breach and an exportable report | | Charging for what the warranty does not cover | Quote with options, online acceptance and deposit | | Refrigerant gas logs in HVAC | Checklist with the charge fields and the signature of the person handling it | | Measuring satisfaction | Survey by email or SMS, with recovery of low scores | ## AI in After-Sales ### Replies to the customer or the brand marIA writes the draft with the appliance history in front of it. A person sends it. ### Summarizes calls and voice notes What the technician says ends up written on the service request. ### Handles the portal The chatbot answers the common questions and hands off to a person when needed. **What it does not do:** send the drafts: a person does. You do not need AI to get started. Turn it on whenever you want. [See the attendo AI](https://attendo.me/en/artificial-intelligence) ## What it connects with If a brand can send you service requests via API, they come in automatically, as an integration project. If not, they arrive by email or form, and attendo organizes them the same way. Quotes, orders and delivery notes flow to your ERP, which issues the invoice. - [Odoo](https://attendo.me/en/integrations/odoo) - [Business Central](https://attendo.me/en/integrations/business-central) - [SAP Business One](https://attendo.me/en/integrations/sap-business-one) - [Holded](https://attendo.me/en/integrations/holded) - [WhatsApp](https://attendo.me/en/integrations/whatsapp) - [REST API](https://attendo.me/en/integrations/rest-api-and-webhooks) [See integrations](https://attendo.me/en/integrations) ## Where it fits (and where it does not) We would rather you know now than at the third meeting. | If you are… | attendo After-Sales | | --- | --- | | An authorized repair service for several brands or insurers | This is its home turf: each brand with its SLA and its report | | An in-home repair service with warranties and quotes | This is its home turf: the decision and the payment in the same visit | | A workshop or a manufacturer with a service network | It fits | | A small repair service that is not going to grow, and your software does the job | Stay with what you have | Detailed comparisons: [attendo vs. Excel](https://attendo.me/en/comparisons/attendo-vs-excel), [vs. Zendesk](https://attendo.me/en/comparisons/attendo-vs-zendesk). [See all](https://attendo.me/en/comparisons). ## The rest of the platform, when you need it - [attendo Field Service](https://attendo.me/en/field-service): Your technicians’ schedules and service reports. - [attendo CRM](https://attendo.me/en/crm): Contracts with the brands, and the profitability of each one. - [attendo CMMS](https://attendo.me/en/cmms): If you also maintain facilities with a preventive maintenance plan. - [Communications](https://attendo.me/en/communications): The WhatsApp messages and emails for each service request, on its record. Modules used by attendo After-Sales - [marIA (Smart-AI)](https://attendo.me/en/artificial-intelligence) - [Flows and AI-Flows](https://attendo.me/en/modules/flows) - [AI Autopilot (Multiple AI Agents)](https://attendo.me/en/modules/ai-autopilot) - [AI-Chat and DB Assistant](https://attendo.me/en/modules/ai-chat) - [Timeline](https://attendo.me/en/modules/timeline) - [Tags and document management](https://attendo.me/en/modules/document-management) - [Business documents](https://attendo.me/en/modules/business-documents) - [attendo eSign](https://attendo.me/en/modules/esign) - [attendo Checklist](https://attendo.me/en/modules/checklists) - [attendo Forms](https://attendo.me/en/modules/forms) - [attendo Tasks](https://attendo.me/en/modules/tasks) - [Kanban](https://attendo.me/en/modules/kanban) - [Scheduling and calendar](https://attendo.me/en/modules/calendar) - [Communications](https://attendo.me/en/modules/channels) - [Satisfaction surveys](https://attendo.me/en/modules/surveys) - [Web quotes](https://attendo.me/en/modules/quotes-and-web-offers) - [attendo Pay](https://attendo.me/en/modules/pay) - [ERP integration](https://attendo.me/en/modules/erp-integrations) - [Reports and dashboards](https://attendo.me/en/modules/reports-and-dashboards) - [Assets and inventory](https://attendo.me/en/modules/assets) - [Contracts and SLA](https://attendo.me/en/modules/contracts-and-sla) - [Customer, supplier and partner portals](https://attendo.me/en/modules/customer-portal) - [Web chatbot](https://attendo.me/en/modules/web-chatbot) - [Telephony](https://attendo.me/en/modules/telephony) - [Mobile app and Field Radar](https://attendo.me/en/modules/mobile-app) - [Appointments and online booking](https://attendo.me/en/modules/online-booking) - [Warehouse, purchasing and stock](https://attendo.me/en/modules/purchasing-and-stock) - [Print designer](https://attendo.me/en/modules/print-designer) - [API v4, webhooks and MCP](https://attendo.me/en/modules/api-and-mcp) ## Frequently asked questions ### Are After-Sales and CMMS the same thing? No. After-Sales handles the after-sales service for your customers’ equipment; the CMMS organizes the maintenance of assets with their plans. In attendo they share assets, work orders, people and documents, so you can use both at once. ### Our repair service software knows our industry. Why switch? Warranties, brands and workflows are configured during onboarding. What attendo adds is what classic repair service software usually lacks: WhatsApp, portal, mobile, web quotes with payment, and AI. ### Can the customer accept and pay from their phone? Yes. They get the quote with your branding, choose an option, accept and pay the deposit. The card never goes through attendo. ### What do we send to the brand? The signed service report for every job, plus the turnaround and satisfaction reports for their account, exported. ### Does it connect to manufacturer portals? There are no connectors with manufacturer portals. If the brand offers an API, service requests can come in automatically, as an integration project. If not, by email or form. ### Does it replace my invoicing? No. attendo is not an ERP or accounting software: the invoice is issued by your connected ERP, which receives the quote, order and delivery note without anyone retyping them. ## Bring a real service request. We will show you how it ends. Tell us how a service request from one of your brands comes in today and we will show it to you in attendo, from the warranty to the payment. - With your operation, not a generic demo - A real person from our team replies - No cold calls afterwards Would you rather talk first? - Phone [+34 910 053 530](tel:+34910053530) - Email [sales@attendo.me](mailto:sales@attendo.me) - Monday to Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:30 PM (Spain time)